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WP Photo Seller – Issues when creating new galleries

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › WP Photo Seller – Issues when creating new galleries

  • This topic has 8 replies, 2 voices, and was last updated 5 years, 11 months ago by Peter.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • August 9, 2019 at 2:29 am #15511
    gkeiller
    Member

    I have just installed WPS for the first time and I am unable to create any new galleries. I created my first gallery and it only displayed the file name, not the image thumbnail. So I deleted the gallery and tried again. No joy.

    I saw some other posts about the htaccess file so I renamed that to temp.htacess and a new one was recreated. But still no joy.

    So I deleted all the WPS pages and used the admin tool to recreate them. Now when I create a new gallery the /photogallery page takes me to the checkout page and I can’t even see my gallery.

    url is gjk.photography

    August 9, 2019 at 11:39 pm #79802
    Peter
    Member

    Hi,

    Something on your server setup doesn’t seem right.

    What does the content of your main .htaccess file look like?

    When you edit your main home gallery page in your wordpress pages menu, what is the exact shortcode that you see inside that page?

    August 11, 2019 at 4:33 pm #79803
    gkeiller
    Member

    Hi,

    This is my htaccess file:

    ========================================================================

    <IfModule mod_rewrite.c>

    RewriteEngine On

    RewriteCond %{HTTP_USER_AGENT} !^facebook [NC]

    RewriteCond %{HTTP_REFERER} !^$

    RewriteCond %{HTTP_REFERER} !^http(s)?://(.*)facebook.com [NC]

    RewriteCond %{HTTP_USER_AGENT} !^Pinterest [NC]

    RewriteCond %{HTTP_REFERER} !(wp-admin) [NC]

    RewriteCond %{HTTP_REFERER} !^http://(.*)?.gjk.photography [NC]

    RewriteCond %{REMOTE_ADDR} !(127.0.0.1|localhost|::1)

    RewriteRule .* http://127.0.0.1 [L]

    </IfModule>

    ========================================================================

    This is the shortcode in my PhotoGallery page:

    =======================================

    [WPS_photo_gallery_home]

    =======================================

    August 11, 2019 at 11:26 pm #79804
    Peter
    Member

    Hi gkeiller,

    Regarding the .htaccess file I meant your main site .htaccess file located in the root of your wordpress installation.

    August 12, 2019 at 6:06 am #79805
    Peter
    Member

    Also I forgot to add in my last response – you should do a theme/plugin conflict test to see if maybe another plugin or your theme may be causing a conflict:

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

    August 12, 2019 at 2:50 pm #79806
    gkeiller
    Member

    htaccess file in root

    =====================================

    # Switch rewrite engine off in case this was installed under HostPay.

    RewriteEngine Off

    AddHandler application/x-httpd-php70 .php .php5

    DirectoryIndex index.cgi index.php

    # BEGIN WordPress

    <IfModule mod_rewrite.c>

    RewriteEngine On

    RewriteBase /

    RewriteRule ^index.php$ – [L]

    RewriteCond %{REQUEST_FILENAME} !-f

    RewriteCond %{REQUEST_FILENAME} !-d

    RewriteRule . /index.php [L]

    </IfModule>

    # END WordPress

    ======================================

    August 13, 2019 at 4:33 am #79807
    Peter
    Member

    Did you also try deactivating all other plugins except photo seller and then testing the front gallery page?

    If so did the gallery page show up instead of redirecting?

    August 13, 2019 at 8:01 am #79808
    gkeiller
    Member

    Hi, yes, my site is currently now running with no plugins activated (except the WPS plugin) and the default Twenty19 theme. As you can see, it still has the same issues.

    August 13, 2019 at 9:47 pm #79809
    Peter
    Member

    I’ve sent you an email to investigate further.

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