Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › WP Photo Seller – images not up-loading correctly.
- This topic has 6 replies, 2 voices, and was last updated 11 years, 11 months ago by
Peter.
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April 28, 2014 at 2:57 pm #10722
avicuna
MemberI upload the images an they seem not to load correctly. I can’t even see the thumbnail of the images. I’t also won’t upload portrait orientated images.
April 29, 2014 at 2:18 am #62552Peter
MemberCan you please check your host to see what is the value of the PHP “memory_limit” setting for your server? (ask your host provider if you can’t find it)
Also, please enable logging – go to the Settings menu and then to the Testing and Debugging section.
Select “yes” for Enable Logging.
April 29, 2014 at 3:23 pm #62553avicuna
MemberThe php memory limit is set to 128MB. I have also enabled logging.
April 29, 2014 at 4:38 pm #62554avicuna
MemberHow much php memory does it need?
April 30, 2014 at 1:33 am #62555Peter
MemberHow much php memory does it need?
It depends on the image sizes you are using. Generally something over 128M but we have customers who have theirs set at 256M.
Can you please check your server logs to see if there any entries produced? (ask your host provider to help you if you can’t access the hosting logs)
Can you also ask your host provider if there are any special restrictions on your server for image functions such as getimagesize?
We might have to log into your site to see what’s going on.
May 1, 2014 at 4:21 pm #62556avicuna
MemberWhat is the status update? Did I fill out the from correctly? What server logs do
i check? I also ask my host provider about any restrictions for images and they said there no restrictions.
May 2, 2014 at 12:17 am #62557Peter
MemberWe logged into your site and did some tests and found no problem.
We were able to create a test gallery and we uploaded images from our computer and were able to view the gallery from the front end.
If you view the front-end gallery page you will see the test gallery we created:
[http://www.avjdesigns.com/photogallery/]
When looking at some of your previous broken galleries we saw some images which had paths similar to the following:
[http://www.avjdesigns.com/wp-content/uploads/wp_photo_seller/wpps_gallery_tmp_dir/IMG_3487.jpg]
(Note the “wpps_gallery_tmp_dir”)
This usually happens when you have not saved a new gallery after uploading the images.
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