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WP Photo Seller – Deactivate button is not working

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › WP Photo Seller – Deactivate button is not working

Tagged: WP Photo Seller

  • This topic has 5 replies, 4 voices, and was last updated 7 years ago by mihalp.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • October 4, 2017 at 5:37 pm #14449
    Michael
    Member

    I installed WP Photo Seller on a localhost for testing. I am now moving to a hosted site and need to move the WP Photo Seller license. I am unable to find any instructions in the user manual on the procedure for this. I am assuming that the steps are:

    1) Install WP Photo Seller on the new hosting server,

    2) Deactivate the license on the localhost and

    3) Activate the license on the new hosting server.

    At step 2 the “Deactivate” button is black text on a grey background. I was expecting white text on a blue background indicating the button was active. Pressing the “Deactivate” button gives the following error messages:

    License key deactivation failed!

    License key could not be deactivated.

    1) Is the three step procedure above correct or are there additional or different steps?

    2) If this procedure is correct why does the “Deacivate” button fail?

    October 4, 2017 at 6:45 pm #76530
    wzp
    Moderator

    Wait “a few hours,” and try again. Perhaps it had trouble communicating with our license server. Also, the localhost must be connected to the Internet.

    October 5, 2017 at 11:24 pm #76531
    admin
    Keymaster

    I have reset your key manually so you should be good now.

    April 16, 2018 at 10:46 am #76532
    mihalp
    Member

    Have the same issue here. Can you deactivate license for me too? I moved to another server…

    Thank You!

    April 17, 2018 at 4:28 am #76533
    admin
    Keymaster

    Done.

    April 17, 2018 at 9:36 am #76534
    mihalp
    Member

    Thank you!

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