- This topic has 4 replies, 3 voices, and was last updated 4 years, 3 months ago by
.
-
Posts
-
I’m experiencing two separate issues: 1. I’ve tried to customize the .pure-button to change the color/size of text and button color using the WP Custom CSS plugin and when I refresh I can see the change then it reverts back to the original format. I’ve dumped my cache too. Suggestions??
Also, the mobile cart is only allowing one purchase at a time and not allowing visitors to accumulate items for purchase. If they add another photo to the cart, it overrides the previous item added to the cart. Hence the users are forced to make separate purchases.
website is OCyachtshots.com
Please give us step by step directions for observing the issue. Also, please specify if the issue is observable on a computer web browser or mobile only.
On your smart phone, navigate to ocyachtshots.com on Safari. Visit the photo gallery page and add photo to shopping cart. Then try to add another. It will overwrite the original addition. It does not do this on desktop.
One item replacing another can be caused by one of the following issues:
#1) You have caching that is causing this. Are you using any caching plugin? Is your hosting provider using caching on their side?
#2) The PHP Session on your server is not working 100%. The following post is helpful for this:
https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly
#3) Is your site using a special theme or plugin to handle the Mobile traffic? Then for the mobile traffic this special plugin can take over things and cause some unexpected issues. You can do the following test:
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin
If this is the cause, a better solution is to use a responsive theme that can handle ALL traffic instead of using something special just to handle mobile traffic.
After a more thorough inspection of this issue, our developer realized it is occurring across all devices and showing the following error in the Testing & Debugging log:
[LOG DATE: 08/25/2020 12:02:45 am – Server time zone UTC]
[WPSCart.php – line 425] This was the last item in the cart so reseting the shopping cart.
[LOG DATE: 08/25/2020 12:04:41 am – Server time zone UTC]
[WPSCart.php – line 425] This was the last item in the cart so reseting the shopping cart.
If you are logged into the website and test this area, it works fine. However it does not work otherwise. We have disabled the caching and troubleshooted per your last email.
- You must be logged in to reply to this topic.