WP PDF Stamper plugin: "An error occurred while trying to stamp the file!"

[Lin]

I get this error when I try to manually stamp a test file on my site (hosted with LunarPages). I’ve gone through the PDF checklist and I’m fine on all points. I even tried testing the manual stamp with your test PDF (the “before stamp” pdf).

I then deactivated the plugin on my site and installed it on my client’s dev site (hosted with GoDaddy) to see if it would work there and I was able to manually stamp the Adobe Interactive PDF file I created with inDesign CS5 (although the file stamping process deactivated all the internal links/cross-references and deleted the bookmarks, but I’ve already posted about that).

I verified that I could access the source file via URL on my (the problem) site. The issue appears to be site or hosting related, but the error message doesn’t give me an indication of what the problem is. I’ve used the minimum requirement checker on my site and verified that all needed libraries are there.

At this point, I’m at a loss as to what could be the problem. Can you suggest anything else to look into?

Thanks!

[Lin]

Here’s another piece of info. Ioncube was already installed by my host for my site (The one I’m having problems with). I had uploaded the latest version of ioncube for my client’s dev site (where the PDF Stamper worked).

I just uploaded the newest version of IonCube (and ran the IonCube Loader-Wizard.php file and it tells me:

“The ionCube Loader 3.1.32 is already installed and encoded files should run without problems.”

Is the version part of the problem? Does the WP PDF Stamper work with ionCube 3.1.32?

[amin007]

Your Ioncube is working fine (this issue is not ioncube related). Most like some PHP functionality on your server is blocked so it’s having difficulty stamping the file. I will send you an email to get site access so I can take a look.

Please go through this checklist:

https://support.tipsandtricks-hq.com/forums/topic/an-error-occurred-while-trying-to-stamp-the-file-pdf-file-creation-checklist

[gagenbooks]

I am also having this problem. Just installed the app tonight and things went smoothly up to the point when I tried to manually stamp the pdf. I tried pdfs of different lengths, including single-page docs. I am using pair.com hosting, which is running PHP 5.2.13.

edit: also, I did go through the PDF creation checklist from the FAQ post. I created a single-page PDF saved from Illustrator and put it into the default stored-files directory.

[gagenbooks]

This problem has been solved on my end. I’m not sure what exactly changed, but user error was probably one issue.

[Author]

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