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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP Payment Gateway Bundle ERROR on activation
Tagged: Payment Gateway Bundle, stripe error
When activating “WP Payment Gateway Bundle” We get error below:
Parse error: syntax error, unexpected end of file in /home1/matrixm5/public_html/kratomrush/wp-content/plugins/wp-payment-gateway/wp_pg_debug_handler.php on line 1″
Hi, What version of the addon are you using. This looks like a similar issue:
https://support.tipsandtricks-hq.com/forums/topic/estore-and-wp-payment-gateway-bundle
I’ve installed WP Payment Gateway Bundle and followed the video to set up and test Stripe.
I entered the data from the stripe account as shown the video. It was straightforward.
I’ve run a test in sandbox. The cart is OK but when I make a payment I get an error message which says..
Strip – Failed to create a customer
Response Status –
Error Type –
Error Code –
As you can see the status etc is blank.
I couldn’t find reference to the message on the stripe website.
Do you have any ideas or suggestions what to do?
Since you are running sandbox, please confirm the following:
– Do you have the plugin (both estore and the payment gateway bundle) set to sandbox mode also?
– Enable the debug logging option (if you don’t have it enabled already)
– Post the URL Of the page containing the Stripe button you created using our shortcode. We can then inspect a few things on that page.
Thanks.
Yes, both sandboxes ticked.
I’ve reset the debug log and turned it on.
Below, is the debug log entry. I note that it records success and then failure!
03/25/2020 3:48 PM] – SUCCESS :Stripe – Creating a new customer
[03/25/2020 3:48 PM] – SUCCESS :
Array
(
[source] =>
[description] => Carl French
[email] => carl@carlfrench.co.uk
)
[03/25/2020 3:48 PM] – FAILURE :
Stripe – Failed to create a customer
Response Status –
Error Type –
Error Code –
This is the url..
longshawconsultinggroup.co.uk/remote-coaching-sessions
I am also using a discount code CFTEST99 which I’ll delete once the sandbox works.
[/email]
@CarlFrench-LS, We need to take a closer look at your site to investigate this issue. I have just sent you an email for site access. Let me know if you don’t receive it.