Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

[Support request] WP Lightbox Ultimate issue with FireFox

by

Tips and Tricks HQ Support Portal › Forums › WP Lightbox Ultimate › WP Lightbox Ultimate issue with FireFox

  • This topic has 10 replies, 4 voices, and was last updated 4 years, 3 months ago by WyzGuy-Consulting.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • February 12, 2021 at 4:33 pm #82528
    WyzGuy-Consulting
    Participant

    I appear to be experiencing an issue with a recent release of Firefox where my lightbox videos are not coming up in a pop-up. Only happens in Firefox.

    Here’s a sample link.
    [online-courses.dreamuniversity.com/lightbox-video-test]

    February 13, 2021 at 3:27 pm #82532
    wzp
    Moderator

    Firefox 85.0.2 (64-bit) seems to work fine, for me.

    February 14, 2021 at 1:35 pm #82535
    WyzGuy-Consulting
    Participant

    Working for me a well.

    Magic. No idea what the issue was.

    February 14, 2021 at 2:20 pm #82536
    WyzGuy-Consulting
    Participant

    Actually, my initial test case was wrong. The problem manifests with multiple videos on the page.

    Try again, same link.
    [online-courses.dreamuniversity.com/lightbox-video-test]

    February 14, 2021 at 4:01 pm #82538
    admin
    Keymaster

    I checked the page just now using the Google chrome browser. The videos open in lightbox correctly for me. Do you have some kind of caching issue?

    February 14, 2021 at 7:01 pm #82540
    WyzGuy-Consulting
    Participant

    See OP. This is a Firefox-only issue.

    February 15, 2021 at 10:30 am #82541
    WyzGuy-Consulting
    Participant

    Bump. This is still a problem. I modified the test case to better reflect the issue. It seems to happen with multiple videos. [online-courses.dreamuniversity.com/lightbox-video-test]

    February 15, 2021 at 6:38 pm #82543
    admin
    Keymaster

    I checked multiple videos on that page using the latest version of Firefox, Chrome and Internet Explorer. The videos work fine for me (I have checked it multiple times). So this is very strange. What version of Firefox browser are you using to test?

    I have sent you a screenshot of my test via email so you can see what I am seeing.

    I do see caching on your site. Are you clearing cache after you create the test case? If we are seeing two different versions of your site (one cached and one not), then there can be discrepancies.

    February 15, 2021 at 9:18 pm #82544
    wpCommerce
    Moderator

    @WyzGuy-Consulting, Everything seems fine to me. Are you using any browser extension? Please try clearing your cache and cookies to see if it helps.

    February 16, 2021 at 11:22 am #82545
    WyzGuy-Consulting
    Participant

    Thanks for your continued support with this issue.

    I swear, this is an issue, and it’s very intermittent. For example, I can now see this working, where yesterday it was failing. This is really baffling to me.

    However, inside of my membership site, it seems to happen with frequency. I’ve attempted to create a test case that is simpler than my membership site, but the best I can do is intermittent.

    Would you like access to my membership site where maybe you can get a more consistent view? This would need to happen offline of course. Perhaps I can respond to your email?

    This issue ONLY occurs with FIREFOX. Latest version 85.0.2 (64-bit). No browser extensions are enabled for FIREFOX.

    • This reply was modified 4 years, 3 months ago by WyzGuy-Consulting.
    February 16, 2021 at 11:31 am #82547
    WyzGuy-Consulting
    Participant

    I also see it more on Mac (Desktop) FIREFOX than I do on Windows, even inside my membership site. Seems to be working on Windows FIREFOX.

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ