WP eStore says Payment Verification Failed, when payment is successful

[jkrue123]

I have several products set-up with a product variation that allows the customer to pay a fixed portion of the total product price, i.e. the product is $100 but we give them the option to pay $50 through eStore and then we contact them directly for the $50 balance.

Whenever a customer opts to buy the product this way, eStore sends me an email notification saying that “Payment Verification Failed”, but when I look in paypal, the funds have been transferred to my account successfully. Does anyone know how to fix this glitch?

[Peter]

Hi,

To be able to further understand what exactly is the cause of the failure, it is a good idea to turn eStore debug on so we can look at the contents of the log file.

Here’s some more info about how to do this:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[admin]

eStore is simply making sure no customer can scam you. If your product price is set to $100 then eStore will catch it when someone pays below that amount. If you are manual taking payment for a product lower than what it actually costs without using coupon then create a separate product with the same details and set the price of that product lower.

[mayran]

Hi,

I am also having this problem.

1— …buy, I received and email from Paypal saying that payment was complete. I checked the Paypal account and payment was posted.

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2— Also, when I made a trial purchase of 0.01 cent, I never got the email that says “complete your registration” after payment.

3— I also proceeded to Enable Debug mode for both Plugins WPeStore, WpeMember and this was the result:

[06/15/2012 5:43 AM] – Advisory : Log file reset.

[06/15/2012 5:45 AM] – SUCCESS :Paypal Class Initiated by 173.0.81.1

[06/15/2012 5:45 AM] – SUCCESS :Post string : mc_gross=0.01&protection_eligibility=Ineligible&payer_id=Q8YN34BPNV3UQ&tax=0.00&payment_date=22%3A45%3A41+Jun+14%2C+2012+PDT&payment_status=Completed&charset=windows-1252&first_name=Mayra&mc_fee=0.01&notify_version=3.4&custom=subsc_ref%3D3&payer_status=verified&business=rmwork%40gmail.com&quantity=1&verify_sign=Apm38RNVlP9XmdBbme9REIvad8t.A0t7TAR9zVJ5-PgGyY3leG8-cDhT&payer_email=mayranunez%40centurylink.net&contact_phone=&txn_id=41F53912AP7424927&payment_type=instant&last_name=Nunez&receiver_email=rmwork%40gmail.com&payment_fee=0.01&receiver_id=FFYPSPKWLSVKU&txn_type=web_accept&item_name=Premium+Membership&mc_currency=USD&item_number=1&residence_country=US&handling_amount=0.00&transaction_subject=subsc_ref%3D3&payment_gross=0.01&shipping=0.00&ipn_track_id=d3b84d7c9f4bb&

[06/15/2012 5:45 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[06/15/2012 5:45 AM] – SUCCESS :IPN successfully verified.

[06/15/2012 5:45 AM] – SUCCESS :Creating product Information to send.

[06/15/2012 5:45 AM] – FAILURE :IPN product validation failed.

[06/15/2012 5:45 AM] – SUCCESS :Paypal class finished.

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Information You May Need about my plugins and WP Version:

1- WordPress — 3.4

2- WPeMember — 7.9.8

3- WPeStore — 4.8.8

Can you please assist me?

[admin]

Our customer record shows that you did not purchase the eStore plugin that you are requesting support for. We only see purchase of another product from this account. I have sent you an email to rectify this situation. Please reply to my email.

[claus]

Hi,

it seems to me that I encounter a similar problem. The setup is as follows : We sell tickets over a website and for these tickets there is a varition which allows the customer to select a full price ticket for adults or a ticket for children with a 50% discount.

When checking out a full price ticket via PayPal no problem, but when checking out a child’s ticket the transaction is not validated.

We are currently using only sandbox for testing.

Here are the log file results for a full price ticket :

[08/16/2012 5:30 PM] – SUCCESS :Incremental counter value for PayPal checkout: 8

[08/16/2012 5:30 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter

[08/16/2012 5:30 PM] – SUCCESS :Product Email successfully sent to buyer2_1345131849_per@missgranderegion.org.

[08/16/2012 5:30 PM] – SUCCESS :Notify Email successfully sent to info@missgranderegion.org.

[08/16/2012 5:30 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[08/16/2012 5:30 PM] – SUCCESS :No eMember ID was passed so the user was not logged in. Quering member database to see if a user account exists for: buyer2_1345131849_per@missgranderegion.org

[08/16/2012 5:30 PM] – SUCCESS :Current available copies value: 4 Sales count value: 12

[08/16/2012 5:30 PM] – SUCCESS :New available copies value: 3 New sales count value: 13

[08/16/2012 5:30 PM] – SUCCESS :Current available copies value: 205 Sales count value: 85

[08/16/2012 5:30 PM] – SUCCESS :New available copies value: 204 New sales count value: 86

[08/16/2012 5:30 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[08/16/2012 5:30 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[08/16/2012 5:30 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[08/16/2012 5:30 PM] – SUCCESS :Paypal class finished.

and for a child price ticket

[08/16/2012 5:12 PM] – SUCCESS :Item Number: 3

[08/16/2012 5:12 PM] – SUCCESS :Item Name: VIP-Ticket (Kinder/Enfants)

[08/16/2012 5:12 PM] – SUCCESS :Item Quantity: 2

[08/16/2012 5:12 PM] – SUCCESS :Item Price: 35.00

[08/16/2012 5:12 PM] – SUCCESS :Item Shipping: 0.00

[08/16/2012 5:12 PM] – SUCCESS :Item Currency: EUR

[08/16/2012 5:12 PM] – FAILURE :Wrong Product Price Detected! Actual Product Price : 70 Amount Paid: 35.00

[08/16/2012 5:12 PM] – FAILURE :IPN product validation failed.

[08/16/2012 5:12 PM] – SUCCESS :Paypal class finished.

Any ideas what might be wrong ?

Cheers and thanks in advance

Claus

[Peter]

Hi,

Which version of eStore are you using?

How are you specifying the variation?

see this for instructions on variations:

http://www.tipsandtricks-hq.com/ecommerce/how-to-use-variation-control-in-wordpress-estore-plugin-345

Have you made any code modifications?

[Ivy]

[claus]

Hi,

thanks for the replies. Im using the variations like this :

|Erwachsene/Adults|Kinder/Enfants:-17.50

The only modifications done are for the language settings together with qtranslate. I’m using version 6.8.4.

If I try to put a string in the price field the price charged is wrong.

[admin]

There is a mistake in your variation price. You need to specify just the price increment of the variation.

Lets say you want to charge “17.50” for the “Kinder/Enfants” option and “35.00” for the “Erwachsene/Adults” option. Use 17.50 as the main price amount and the following as your variation:

|Kinder/Enfants|Erwachsene/Adults:17.50

Alternatively, create two different eStore products. One called “Kinder/Enfants” with a price of 17.50 and another product for “Erwachsene/Adults” with a price of 35.00.

[Author]

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