Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › WP eStore plugin will not Activate
- This topic has 6 replies, 2 voices, and was last updated 10 years, 2 months ago by wzp.
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September 2, 2014 at 7:19 pm #11407dreidMember
I had to deactivate the WP eStore plugin to troubleshoot a plugin that was breaking the DB connection. Once the issue was resolved, I was able to reactive all plugins except for WP eStore. It will not Activate. I requested an update link so I could re-install it. Which it did successfully, but still it will not activate!
I should add that I also get a 504 Gateway Timeout Error..
September 2, 2014 at 7:38 pm #65292wzpModeratorI had to deactivate the WP eStore plugin to troubleshoot a plugin that was breaking the DB connection.
What was the previous situation?
Once the issue was resolved, I was able to reactive all plugins except for WP eStore.
What specifically happens, when you try to activate it?
I also get a 504 Gateway Timeout Error.
That implies the webserver is unable to properly communicate with the MySQL database server. Your original problem may still exist.
Are you using a commercial hosting provider, or are you using your own server?
September 2, 2014 at 8:41 pm #65293dreidMemberI also get a 504 Gateway Timeout Error.
That implies the webserver is unable to properly communicate with the MySQL database server. Your original problem may still exist.
Are you using a commercial hosting provider, or are you using your own server?
I use Hostcentric as my hosting provider. I just put a ticket in to them.
I might add that, as along shot, I deactivated all my other plugins, and I still can not activate WP eStore…
Should I completely remove WP eStore, and do a fresh installation? If so, should I remove all the files as well? Will that delete any of the work I did in building the store?
September 2, 2014 at 8:43 pm #65294wzpModeratorWait until your provider responds. Something is preventing the plugin from communicating with your database.
September 2, 2014 at 11:03 pm #65295dreidMemberThanks wzp!!
September 3, 2014 at 8:41 pm #65296dreidMemberRESOLUTION:
It seems the data center had no problem activating the plugin. Even so, my main workstation still showed it INACTIVE and was giving me the same 504 error.
It occurred to me that perhaps the network issue was internal to our office network. The reason being is that all machines on it were doing full backups because of a recently replaced Backup Repository hard drive on the backup server. So, I logged into WordPress from a machine that had completed its back up and sure enough, the plugin was active in the Dashboard, and was running fine on the site.
So, I completely cleared all browser caches on my workstation, and Presto!, everything came back to life. I saw the plugin as active and it was working fine at the site.
September 3, 2014 at 9:06 pm #65297wzpModeratorYour resolution shall forever be immortalized by these famous words to future posters: “Have you tried THIS?”
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