WP eStore – Payment Verification Failed after PayPal account change!

[Theo]

Hello,

I am not really having a problem per say but am curious to double check all is well.

I have many recurring subscribers presently but have just changed my PayPal account in the eStore settings. All of my previous subscriptions have been going through OK and their accounts remain active but I do get an email “WP eStore – Payment Verification Failed!”

I don’t mind getting these emails as long as everything continues to function. Do you see any problem that could arise here?

Thanks,

Theo

[admin]

Yes, everything should continue to work as usual. These “Verification failed” messages are usually a note for the admin to check if something looks suspicious. Please copy and paste the full email so I know more before I give you a solid answer (the email that eStore sends you will have more details in it).

[Theo]

Please fully read this email as it will explain everything you need to know to address any issue that maybe occuring (if there are any)!

The post payment verification for a payment failed. This could happen for one of the following reasons:

1. The fund for the payment have not cleared in PayPal yet (no need to do anything as the digital product will be delivered once the fund clears).

2. Someone maybe trying to scam a purchase! (no worries… WP eStore got your back 3. You have made a mistake somewhere (please see the failure reason section below to find out more details about this).

===== Exact Reason for This Failure =====

Here are some more details for the exact cause of this transaction failure…

Invalid Product Currency Detected! The payment was made in currency: EUR

===== How to solve the ‘Funds have not cleared’ or ‘Pending payment received’ notification =====

If you have received a pending payment meaning the funds have not cleared for this payment and you don’t know the reason then this link should help https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment

===== PayPal parameters for this transaction =====

CAN I SEND THIS PART PRIVATELY TO YOU? ..

IT HAS SOME OF THE CUSTOMERS PERSONAL INFO IN IT (email, address etc)

[Theo]

[redacted]

[admin]

Okay looks like this error was generated because you received a payment in EUR. eStore’s verification system thinks that is not the correct currency for your store. Did you specify in the eStore settings to receive payment in EUR? or Have you recently changed the currency settings?

[Theo]

Yes I have changed the currency and Paypal account to GBP for all future subscribers

..but all current subscribers will remain in EUR and on the original PayPal account.

[admin]

Okay the short answer is that you can ignore those emails.

In the future when you want to change currency you should do the following:

eStore lets you create “subscription” products in a particular currency. So when you want to charge subscription in a different/new currency simply create a new product and specify the currency code in the product (there is a section to do this when you create a subscription product). This way the old eStore products will remain in the old currency and won’t cause this verification failure. The same is true for changing the subscription price

[EastBound]

When I use The PDT option with token in Estore, they land on the thank you page with the link shown but they do not receive the email with link… my email verifys that paypal received the funds but estore emails a failure.. my debug log file says IPN failure… when i set IPN up in papal and turn auto return and PDT off in paypal and remove the token from the Estore theres no link on thank you page and no email.any ideas what is going on???

[admin]

I will need take a look at your log file to see what is going on this site. Please do the following:

How and When to Enable Debug and What does it do?

Reply back to the email with log file so I can check it and then provide help.

[Author]

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