WP eStore/ConvertKit Not Working

[ambiome]

Hi,
When someone buys a product, they are not added to the corresponding sequence in Convertkit.

I checked the debug file and everything looks good. It says “SUCCESS :ConvertKit signup complete!”, and yet, there is nothing in Convertkit.

Any idea how to fix this?

Thanks a lot in advance!

[admin]

Can you post the convertkit API call related log data from the debug file so I can take a look and see if I notice anything.

You entered the API details for the correct account (the account that you are checking)?

[ambiome]

I entered the correct API details indeed. What is really weird is that it didn’t work for the 3 firsts persons, then it worked for the fourth. But I didn’t change anything!

Here is an extract from the log file:

[06/16/2021 8:52 AM] – SUCCESS :Performing item specific autoresponder signup if specified. Email: —@yahoo.fr
[06/16/2021 8:52 AM] – SUCCESS :Generic autoresponder integration is being used.
[06/16/2021 8:52 AM] – SUCCESS :Preparing to send signup request email for generic autoresponder integration.
[06/16/2021 8:52 AM] – SUCCESS :Sending signup request email via WordPress mailing system. From email address: <—@yahoo.fr>
[06/16/2021 8:52 AM] – SUCCESS :Signup email request successfully sent to:Programme
[06/16/2021 8:52 AM] – SUCCESS :Generic autoresponder signup result: 1
[06/16/2021 8:52 AM] – SUCCESS :Triggering action hook – eStore_item_specific_autoresponder_signup
[06/16/2021 8:52 AM] – SUCCESS :ConvertKit integration. Debug data: —@yahoo.fr|Programme|–|–
[06/16/2021 8:52 AM] – SUCCESS :ConvertKit integration – Found sequence Programme, ID: 882626
[06/16/2021 8:52 AM] – SUCCESS :ConvertKit signup complete!
[06/16/2021 8:52 AM] – SUCCESS :Performing global autoresponder signup if enabled. Email: —@yahoo.fr
[06/16/2021 8:52 AM] – SUCCESS :Generic global autoresponder integration is being used.
[06/16/2021 8:52 AM] – SUCCESS :Preparing to send signup request email for generic autoresponder integration.
[06/16/2021 8:52 AM] – SUCCESS :Sending signup request email via WordPress mailing system. From email address: <—@yahoo.fr>
[06/16/2021 8:52 AM] – SUCCESS :Signup email request successfully sent to:
[06/16/2021 8:52 AM] – SUCCESS :Generic autoresponder signup result: 1

• This reply was modified 3 years, 10 months ago by ambiome.

[admin]

The convertkit API calls from our plugin looks to be working correctly.

You can disable the generic autoresponder option from the settings menu of eStore since that is not required for convertkit.

[ambiome]

I will, thank you.

[Author]

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