WP eMember & Woocommerce Issue – send Auto Upgrade Annoying notification

[linusk]

Hello Support,

WP eMember is generating problems.

Issue #1: WP eMember & Woocommerce

WP eMember send Auto Upgrade “unnecessarily annoying email notification, despite “Auto Upgrade is disabled.“ Not at all good from “GDPR” point of view!

I have tracked this erroneous behavior. The sequence of events happens as follows after purchase from your WooCommerce store;

(i). WP eMember successfully send “complete the registration” email with a “unique-link”.

(ii). Member “username” and “password” registration successfully occurs after click on the link in the email.

(iii). Can successfully log into the sites premium members only content.

The problem is;

The “unnecessarily annoying Auto Upgrade email notification “gets triggered as soon as the WooCommerce-order is marked as “Complete”.

These two events happen immediately and simultaneously.

The Woocommerce-Order-Complete-receipt is sent out and at the same time the “Auto Upgrade email notification” gets triggered.

I have experimented, as an example say after 15 or 20min when you go mark the order complete. Immediately the Woocommerce-Order-Receipt notification goes out, and the “Auto Upgrade email gets triggered. Both the emails have identical “time-stamp.”

It consistently happens with this pattern!

How can we stop this Auto Upgrade “unnecessarily annoying email notification”?

Issue #2: short code [wp_eMember_compact_login] does not display the “name” when the member logs in.

I’d be more than happy to set up Admin account for you to test, troubleshoot and rectify.

I hope to get your assistance at your earliest convenience.

Thanks

Sunil

[admin]

Let me first see which of the setup options you are following so I can better understand your setup. Please take a look at the following documentation:

WooCommerce and WP eMember Integration

Are you using scenario 1 or 2?

[linusk]

I am using; “WooCommerce and eMember Registration Scenario [1].”

As a side note, the other possibility could be “Your woocommerce plugin version is showing as[Tested up to:4.8.7]. This is vastly different to succession of upgrade to latest WordPress 4.9.8.

And in-between last few months, Woocommerce has released “major upgrade and changes.”

Hope this can be resolved at the earliest convenience.

Thanks

[admin]

The upgrades not an issue as I already tested it. I updated the version number compatibility of the addon anyway.

For scenario 1, the update/upgrade email is not suppose to trigger as they are getting the account for the level they are paying for directly.

Let me check your setup on the site. I have sent you an email for it.

[linusk]

I replied to your email with Admin login details.

Will wait for the test outcome and rectification.

Thankyou

[Author]

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