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WP eMember new user issues

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › WP eMember new user issues

Tagged: e-member, wp e-member, WP eMember

  • This topic has 8 replies, 2 voices, and was last updated 14 years, 2 months ago by amin007.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • March 15, 2011 at 12:48 pm #2949
    ladyj2001
    Member

    Hi there,

    For some reason, when a new user signs up for my 1-day free trial, they are sent to a login page but are not sent login details, so they cannot login…

    Can you help please?

    March 16, 2011 at 1:34 am #30207
    amin007
    Participant

    Is this a totally free membership or a paid membership?

    Have you read the registration flow documentation and have decided which one you want to go with?

    http://www.tipsandtricks-hq.com/wordpress-membership/a-typical-member-registration-flow-96

    Have you seen the setup video tutorials?

    http://www.tipsandtricks-hq.com/wordpress-membership/wp-emember-quick-setup-and-usage-video-tutorial-132

    March 17, 2011 at 11:46 am #30208
    ladyj2001
    Member

    Hi there,

    There is a free option and a premium option.

    Yes – I have read and watched the relevenat info…

    March 17, 2011 at 11:07 pm #30209
    amin007
    Participant

    Please post a link to your Registration page.

    Have you saved the “Email Settings” from the settings menu?

    March 21, 2011 at 3:25 pm #30210
    ladyj2001
    Member

    Hi there,

    It is:

    Membership

    Yes, I have saved everything in emails ettings

    March 22, 2011 at 12:29 am #30211
    amin007
    Participant

    I just tested a free registration and it sent me the email fine. Did you test signing up yourself?

    March 22, 2011 at 12:33 am #30212
    amin007
    Participant

    I just realized you mentioned the one day trial thing which goes through a payment process. Is the following happening after a payment?

    1) Are you using WP eStore for your payment button or a plain PayPal button?

    2) Are your customers getting an email that says “Complete Your Membership Registration” which contains a unique link that they can click and complete the registration by choosing username and password?

    April 6, 2011 at 10:23 am #30213
    ladyj2001
    Member

    1. Yes – I am using WP estore

    2. Yes – they do get this.

    The probelm also is that whenever a user registers, their details replace all admin details (except email address)…which is very odd!

    April 7, 2011 at 1:49 am #30214
    amin007
    Participant

    I have sent you a site access request so I can check out whats going on.

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