Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember form
- This topic has 7 replies, 4 voices, and was last updated 12 years, 5 months ago by Anonymous.
September 29, 2010 at 11:35 am #1935AnonymousGuest
Hi. I’ve added the [wp_eMember_registration_form:end] to my Registration page and it shows up ok on the web.
But when I test it to see if it works, this is what happens.
When I click in the first box in the form, which is First Name box, the cursor appears for me to begin typing my first name. The issue is that the cursor appears with a space. I notice it but new members wishing to join won’t pick this up so the system keeps saying that theres an error once they’ve completed the form, but the client doesn’t know what to fix because everything looks fine.
How do I fix this? I’ve deleted the trigger text numerous times but the space keeps appearing. Any solutions please?
Claude.September 29, 2010 at 12:41 pm #24891AnonymousGuest
I’ve just noticed that the same thing happens on the home page, where the WP eMember Login widget sits. On my home page is a log in widget where current members can log in. When you place the cursor on the Name box, there is a space generated so when you begin typing your username, a space appears before you type, therefore the system doesn’t recognise your username and prevents you from entering the members area.
ClaudeSeptember 30, 2010 at 1:55 am #24892amin007Participant
Please get a fresh build of the plugin from here:
Then delete the existing one and install the new one. Let me know if you still see the space there.September 30, 2010 at 12:50 pm #24893AnonymousGuest
Hi I requested the update and received it via email.
I downloaded the plugin and attempted to install it as per the instructions in the email (just upload all the plugin files overwriting the existing ones then do a quick deactivate and reactivate from the plugins menu)
This is the message below I received when attempting to upload.
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/midifi6/public_html/wp-content/plugins/wp-eMember/
Plugin install failed.
So it won’t let me install the plug in. What do I do now?
ClaudeSeptember 30, 2010 at 12:52 pm #24894AnonymousGuest
I also noticed that your response above says:
“Please get a fresh build of the plugin from here, then delete the existing one and install the new one. Let me know if you still see the space there” yet the email I received says to install the plugin first, deactivate and reactivate and overwrite the existing files – it says nothing about deleting the plugin – please let me know which way is the correct way.
Thanks. ClaudeOctober 1, 2010 at 1:07 am #24895wpCommerceModerator
Just delete the plugin and make sure that there is no other version of this plugin in the plugin folder. Now upload the new one, install and activate. Let me know how it goes.October 1, 2010 at 1:08 am #24896IvyMember
Hi, It depends on how you update. If you update using the WordPress Plugin Uploader then you need to delete the plugin first. If you are using the FTP method that is in the email then you do not need to delete the plugin.October 1, 2010 at 6:53 am #24897AnonymousGuest
All worked good. Sensational customer service as usual.
A million thx!
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