Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember General Questions › WP eMember auto expiry when you have Annual and Monthly Subscriptions
- This topic has 8 replies, 2 voices, and was last updated 7 years, 11 months ago by jupiterjim.
May 25, 2015 at 9:52 pm #12685
I love your plugins and customer support! Amazing! Here’s my problem / question:
I am using WP eMember and WP eStore and WP affliate (which probably doesn’t matter).
I have an annual membership for $99 per year and a monthly membership for $10 per month.
I want the ‘auto expiry’ notifications to be sent out by email 10 days before the expiration of the ANNUAL MEMBERSHIPS, but NOT every single month 10 days before the monthly subscription ‘expires’.
Ok, so I just unchecked and, therefore, disabled the ‘auto expiry; so now NO ONE is getting any notification before the expiration of their Monthly or ANNUAL membership.
That’s fine for now cause I just started the membership site. So it’s a short-term fix.
However, this time next year I would like my Annual Members to be notified 10 days before their Annual Membership Expires.
*** So is there ANY way that my Annual Members can get notified 10 days before the Expiration of their $99 membership, But NOT have the monthly members keep getting notified?May 26, 2015 at 12:43 am #70161
Question for you:
1) What values are you using for the “Subscription Duration” field for those membership levels.
2) Is your annual membership an ONE time fee or an automatic recurring fee (like the monthly one)?May 26, 2015 at 7:35 pm #70162
Expire after 32 days
Expire after 1 year
Apparently, I just noticed that the Annual Membership seems to be on Auto-Renewal as well (based on the fact that it’s a subscription renewal expire after 1 year and there is no definitely end or “expire after end date”.) Am I correct?
It might make things more difficult, but I’m not sure every annual member would be happy with an Auto-Renewal. So I think I would like to have the Annual Membership ONE time fee and keep the monthly on auto-renewal.
Does that make sense? Is that possible?
In your experience, do people get UPSET when they get charged an Annual Membership a year later after first signing up?
If you click on the buttons for the Annual and Monthly memberships, when you are taken to PayPal, it will give you a better idea of whether or not the Annual is a subscription with an auto-renew, perhaps. I am not sure.
~ Jupiter JimMay 27, 2015 at 12:30 am #70163
Since your monthly membership is on an auto-renewal, change it to “No Expiry or Until Cancelled”.
That will tell the plugin that this membership is on an auto-renewal and it won’t send that “expiry” notification email.May 27, 2015 at 7:03 pm #70164
If I set it to “No Expiry or Until Cancelled”, how does the program know that it’s on a monthly auto-renewal?
Is that set in eMember or in eStore? I set this all up myself but just cannot remember.
Thanks.May 28, 2015 at 1:35 am #70165
Didn’t you create a monthly subscription button for that?May 28, 2015 at 2:34 am #70166
So it’s the Short Code that creates the button tells the plugin that it’s a monthly membership, correct?May 28, 2015 at 11:32 pm #70167
Yes, If you are using eStore then the following documentation will show you how to create a subscription payment button:
https://www.tipsandtricks-hq.com/ecommerce/how-to-add-a-subscription-button-for-recurring-payment-400June 21, 2015 at 8:43 am #70168
Yes, that link was EXACTLY what I needed and was looking for. Thanks so much!
~ Jupiter Jim
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