WP eMember Address collection confusing me?

[mxmark]

I’ve just purchased today the eStore and eMember package deal.

Anyway, first thing was first, I began to setup a free membership for my site because that’s all I need at the moment, however, I’ve encountered a problem which could be something or nothing???

I searched and managed to find a thread on the forum with a similar issue to what I’m experiencing, but for some reason there wasn’t any solution at the end of the thread hence my question.

Basically, I’ve installed eMember v6.4.3 and I’ve set my site up in such a way where I’m allowing free memberships. I’ve placed the appropriate shortcodes for this as explained on Tips&Tricks HQ website where by someone wanting to join has to confirm their details from the email sent out to them.

Anyway, all is working fine, the emails are going out without any trouble at all. The only thing I can’t understand is that the address details are being filled out fully (by myself of course whilst in testmode) but they aren’t showing up in the ‘Manage Members’ tab. I’ve doubled and tripled checked the settings, but I’m not sure if it’s a case of not being able to see the wood for the trees now???

Could you please advise whether this is a bug, or am I simply overlooking something here?

Thanks in advance.

[amin007]

So the summary of your issue is that after you follow the link in the email and submit the registration form with your address and other details the address does not show up in the “Manage Members” menu of this member right?

All the other details besides the physical address fields get captured correctly? Just to double check… you never had any other versions of WP eMember installed on this site before?

Please post a link to the page where I can start the registration process and check it out.

[mxmark]

Yes that’s precisely what’s happening.

It’s funny you should mention if it’s had a previous version installed…The site in question I purchased from someone which they’d built previously. I purchased it more for the domain and all I’ve done up to now is change the original theme to an artisteer theme of my own and obviously bought a couple of your plugins.

When I took posession of it though I noticed it had one or two plugins already included within the package, one of which being the eMember plugin. So, after reading your terms of use on your site I deleted the older version and purchased the new version from your site.

Anyway, the main thing now is to get it to collect the information required…I take it the older version has played a part in what’s happening?

The site is: [admin deleted link]

Please delete the above address from this thread after your visit as I don’t want to publicise it as of yet…Thanks.

[amin007]

okay. It could be a matter of bad custom coding (potentially by the other guy) or the database columns are out of sync.

Please get a fresh build of eMember from here:

https://support.tipsandtricks-hq.com/update-request

Then deactivate and delete the current version and upload the new one. Then test it out and let me know if you see any change.

[mxmark]

Okay thanks for filling out the registration. As expected, there was no address details recorded…So as per your instructions, I downloaded the latest version, deactivated and deleted the old version and installed the latest one. I tried a fresh registration and still no address details were recorded?????

Still confused I then deactivated and deleted the latest version, went over to my phpadmin panel and dropped the tables related to the eMember plugin…After doing that, I re-installed the plugin and tried a test registration once more…And it still did not record any address details.

Then I realised I had the wp-super-cache plugin installed and there was a procedure to abide by with regards to your plugins running smoothly alongside, so I added the following line of code to the wp-super-cache/wp-cache-phase1.php file

define(‘TIPS_AND_TRICKS_SUPER_CACHE_OVERRIDE’, ‘1’);

if(isset($_COOKIE) || isset($_COOKIE) || isset($_COOKIE))

{

if ( isset( $wp_super_cache_debug ) && $wp_super_cache_debug ) wp_cache_debug( “wp super cache file override for Tips and Tricks HQ plugin.”, 5 );

return false;

}

I figured this MUST be causing the issues…But unfortunately this didn’t fix the problem either

After trying all the above methods, I am completely lost now on what to do.

Please please can you help?

Thanks

[mxmark]

Okay after further testing I seemed to have found out what’s happening.

It appears that by doing the [free_rego_with_email_confirmation] route, this is when it is refusing to collect the address fields.

However, when the traditional route is taken i.e adding the [wp_eMember_registration_form:end] shortcode instead, it is collecting the address field data…Seems strange???

Anyway, is there a possible fix for this or will I just have to stick with the traditional shortcode where the email won’t be confirmed?

Thanks

[amin007]

You should be able to collect the address for both routes. I have sent you an email to get site access so I can investigate this.

[mxmark]

Thanks for offering to investigate this but I have changed the registration process to work without the email confirmation. However, if you’d still like site access to find out what was causing the problem for future reference or perhaps a fix, please let me know and I’ll provide you with the details.

Thanks again for your support.

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