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[Resolved] WP Email Registration not Sent

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP Email Registration not Sent

Tagged: email not sent, signup form blank on completion email

  • This topic has 5 replies, 2 voices, and was last updated 4 years, 4 months ago by admin.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • January 5, 2021 at 9:50 pm #82234
    johnzena
    Spectator

    First of all I have tested my site’s email sending via your plugin and WP SMTP plugin and emails are sent no problem. Plus I sent an email through WP eMember > Admin Functions > Generate and Email the Registration Completion Link and an email was also sent.

    I did a test purchase but using instead of logging in to PayPal I purchased through the guest panel using a credit card. No email was sent.

    First question do I have to purchase by logging in to a PayPal account in order for the email to be sent?

    Second question is when I sent out a completion email and clicked on the link it took me to the forms page but nothing showed up just a blank screen. Why is the form not showing?

    January 5, 2021 at 9:58 pm #82237
    admin
    Keymaster

    All PayPal transactions will generate the standard registration email that gets sent out from the plugin. The issue you are seeing is most likely because our plugin is not receiving the PayPal IPN notification so it is failing to process the transaction and send the email.

    #1) First, check that the IPN feature is enabled in your PayPal account:

    How to Setup PayPal IPN Notification

    #2) Next, make sure that you don’t have any firewall or security plugin that can be blocking the PayPal’s IPN notification. Do the following test:

    Test to (How to) Identify a Conflicting Theme or Plugin

    January 5, 2021 at 10:45 pm #82238
    johnzena
    Spectator

    I changed the url on PayPal to agaveplugins.com which is my store and it worked. But the link I got initially showed the signup form. But upon google recaptcha failed test it now shows just a blank where the form should be.

    January 5, 2021 at 10:49 pm #82240
    johnzena
    Spectator

    Here is the email link
    https://agaveplugins.com/join-us/registration/?member_id=7&code=de482de942025585651b13c36ddb6737

    January 5, 2021 at 10:57 pm #82241
    johnzena
    Spectator

    Okay I just got the email that registration was complete even though I got a captcha error. Must have been a false positive.

    January 6, 2021 at 5:11 pm #82244
    admin
    Keymaster

    I will take a look inside so I can check all the settings that you have set for this plugin. I will send you an email for it.

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