April 15, 2014 at 11:07 pm #10652BedroomBondageMember
Five days ago I saw this error when visiting [http://bedroombondage.co.za] but not when visiting [http://www.bedroombondage.co.za]. The whole page is blank and only the error appears, not allowing visitors to access the website. Everything has been working just fine before. I’m using WordPress 3.8.3, WP Affiliate 5.6.9 and WooCommerce 2.1.6.
“Warning: session_start() [function.session-start]: open(/tmp/sess_9770e5e9573a7926d2acdcda97635a96, O_RDWR) failed: Permission denied (13) in /home/bedrotkt/public_html/wp-content/plugins/wp-affiliate-platform/wp_affiliate_platform1.php on line 8”
Back then, HostGator deactivated the plug-in and the problem was solved. Now it has re-appeared even though the plug-in is still not active. Here’s what HostGator had to say when the error first appeared.
“Unfortunately it is unclear as to why your Affiliate plugin is not writing sessions properly. The permissions on the directory where these files are created are normal, and it only seems to be affecting [bedroombondage.co.za], not [www.bedroombondage.co.za]. We’ve disabled this for the time being, as it was preventing your home page from loading.”April 16, 2014 at 3:31 am #62257adminKeymaster
If you have deactivated the WP Affiliate plugin, then that plugin has nothing to do with it. Are you saying that the affiliate plugin is currently inactive?April 16, 2014 at 6:23 am #62258BedroomBondageMember
Yes it is.. but the error has the plug-in name included so I don’t understand how it can’t have anything to do with it.. you can see the plug-in in the error.April 16, 2014 at 1:18 pm #62259adminKeymaster
Look at the date of that error. That is an old error that happened when the plugin WAS ACTIVE. Remember, the old errors stay in your log file but that doesn’t mean that the error happened today so always check the date time value.
If you want to be absolutely sure, you can just delete that plugin. Then you will know 100% that this plugin has nothing to do with the issue you are seeing today.
On a side note, session start error is ALWAYS related to a file permission issue on the server side. Take a look at all the following posts where the users had a session issue and every single time it was the hosting configuration issue:
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