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WP Affiliate not tracking my WP eStore sales

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › WP Affiliate not tracking my WP eStore sales

Tagged: WP Affiliate, WP eStore

  • This topic has 1 reply, 2 voices, and was last updated 6 years, 11 months ago by admin.
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  • May 20, 2018 at 9:29 pm #14879
    karynkulenovic
    Member

    I have installed and setup both the WP eStore plugin and WP Affiliate plugin. I have made two successful purchases so far, but they are not being added to the affiliate who directed the sale, so I have no idea where the sales have come from.

    I’ve watched a bunch of the tutorial videos on this, and everything says that these two plugins just work seamlessly and I shouldn’t be having any issues.

    The click throughs to the main landing page are working regarding tracking, but the purchases are not being tracked through cookies to the affiliate.

    May 21, 2018 at 12:50 am #77864
    admin
    Keymaster

    Hi, Please provide the following details so we can inspect it and see where things are going wrong on this site:

    1) A link to your landing page in question (where you have the payment button)

    2) The affiliate link that you are using to test

    3) Enable the debug logging option by checking the enable debug field in the settings menu of the affiliate plugin and the estore plugin. This will write to a log file when you do an affiliate referred test transaction.

    Is the transaction showing up in eStore’s manage customers menu?

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