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WP Affiliate – Not Tracking all Affiliate Sales Commissions

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › WP Affiliate – Not Tracking all Affiliate Sales Commissions

Tagged: affiliate, Affiliate Sales

  • This topic has 2 replies, 2 voices, and was last updated 11 years, 11 months ago by IDAAY.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • May 30, 2013 at 4:09 pm #9154
    IDAAY
    Member

    I have the affiliate program set-up with WP E-Store Plugin and noticed today that when I login to my own affiliate dashboard – it’s only showing one sale, and NOT all three sales from the same product/item ID. I would be happy to provide login info for you to see what’s going on if needed (just send me instructions). I re-checked all settings, and don’t know what’s missing?

    Affiliate Login:

    (Item ID: #5)

    Affiliate Stats Overview for This Month (May)

    Total Clicks: 58

    Number of Sales: 1

    Total Sales Amount: 40 USD

    Total Commission Earned: 6 USD

    Commission Level: 15%

    There are actually three sales shown in e-store/manage customers for this product/service.

    1. HOLLY HUDSON 2013-05-23 40.00

    2. bernardette griggs 2013-05-24 40.00

    3. khaleelah washington 2013-05-24 40.00

    Web: [http://idaay.org/our-programs/restore-families-pa-correctional-facilities/]

    May 30, 2013 at 11:17 pm #55918
    wpCommerce
    Moderator

    Hi, The Manage Customers menu displays all the transactions that took place using eStore plugin (including affiliate sales). This is to show the admin all the sales that are coming trough.

    When you log into the affiliate area of an affiliate, it will only show sales referred by that affiliate. If you are the admin of the site and you want to view all the affiliate sales, go to WP Affiliate->Sales/Comm Data menu in your WP Admin dashboard.

    May 31, 2013 at 1:00 am #55919
    IDAAY
    Member

    Oh, I see. Yes, you are correct…. I forgot to use my affiliate link for the other 2 sales, my fault. Thanks!

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