Why no email to buyer after purchase?

[rpitcairn]

I am setting up the sale of my first digital download. Tested it on my wife’s computer and all went just fine, paying Paypal, getting an email back from Paypal that it was paid, and I also received an email confirming the purchase. Problem is there was no email for downloading the product. I have gone over the settings several times and as far as I can determine they are set correctly.

Can I get some advice? I am ready to go otherwise.

— Richard

[Peter]

Hi Richard,

Please see the helpful troubleshooting information in the following link:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-with-the-download-link-after-purchase

[rpitcairn]

OK. I did this, ran it again. According to logs, all went just fine, “success.” Says it sent and encrypted link to the product, sent an email to my wife, etc. However, once again, she did not receive the email. I checked her spam folder and should note she does not have trouble receiving emails. Any idea what is happening?

Thanks,

— Richard

[admin]

That means, the email is getting blocked/lost somewhere else (after the plugin sends it).

The following post is the only thing that can help:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[rpitcairn]

I studied this and by adding plugins (for smtp) was able to get it to work. Thanks. Still have a problem with download but will start taht as a new topic.

[Author]

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