Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Where do I find the .htaccess file?
Tagged: .htaccess file
- This topic has 5 replies, 4 voices, and was last updated 11 years, 2 months ago by Peter.
-
AuthorPosts
-
August 23, 2013 at 1:25 am #9544cottagemama81Member
I’m trying to update a product in my e-store and for some reason security measures are preventing me from doing so. When I hit the “save” button, this message comes up:
The page you are trying to access is restricted due to a security rule.
If you believe the security rule is affecting the normal operation of your website,
you can disable it by adding the following lines to your .htaccess file:
<IfModule mod_security.c>
# Turn the filtering engine On or Off
SecFilterEngine Off
</IfModule>
I have no idea how to add this code or where to access the .htaccess file!
August 23, 2013 at 1:33 am #57352adminKeymasterYou can find the .htaccess file in the root of your site.
I think the video tutorial on the following page will be helpful for you to understand where the .htaccess file is and how you can edit it (the tutorial is for our security plugin but the knowledge will be helpful):
September 3, 2013 at 8:57 pm #57353cottagemama81MemberWhen I access the “settings” for the plug-in, there is no .htaccess file link. Would it be possible for someone in tech to update the settings manually for me? I did not change the settings on the security function for the plug-in and have no idea why it is blocking me from updating my products. The encrypted links the plug-in is sending out to my customers do not work and I am having to manually send the ebook files to every single customer. This is not a good reflection of my online estore and I am not very pleased with the WP eStore plug-in at this point!
September 3, 2013 at 11:03 pm #57354wzpModeratorThe .htaccess file is part of your server configuration, and is not a part of WordPress or any of its plugins. The file tells the server how to behave when certain things happen. That “certain thing” was when you clicked the Save button. You need to manually find and edit the file yourself, or ask your hosting provider to do it for you.
Since the message came from your server, and not eStore, you should ask your hosting provider to assist you. As soon as they remove that extra stuff from the htaccess file the plugin will work correctly.
September 5, 2013 at 8:01 pm #57355cottagemama81MemberThe video tutorial you shared showed the file being accessible through the “settings” of the e-store plug-in, which it is not.
September 5, 2013 at 10:39 pm #57356PeterMemberThe link showing the tutorial does not show estore but it refers to the All In One WP Security plugin which has the functionality to access the .htaccess file.
Ordinarily you would only be able to access that file via ftp or cpanel.
-
AuthorPosts
- You must be logged in to reply to this topic.