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What to do if eMember member doesn't receive welcome email with link

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Tips and Tricks HQ Support Portal › Forums › WP eMember › What to do if eMember member doesn't receive welcome email with link

Tagged: manual setup, registration email, Welcome Email

  • This topic has 1 reply, 1 voice, and was last updated 13 years, 5 months ago by whittam.
Viewing 2 posts - 1 through 2 (of 2 total)
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  • December 1, 2011 at 4:14 pm #4914
    whittam
    Participant

    My eMember system seems to be working fine, however I just had someone email me saying that they never received the Welcome email with the link to enable them to set up a user name or password. It looks like they have successfully subscribed–but, of course, they haven’t set up a user name or password.

    What should I do? Can I just manually set them up a user name and password? Or is there something I can run to resend them the email?

    All my other members seem to have received emails ok, so it could be that this particular client entered the wrong email or the welcome email got put in a spam folder.

    December 1, 2011 at 11:50 pm #39082
    whittam
    Participant

    I see it is in the In the “Admin Functions,” thank you.

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