August 15, 2012 at 8:48 pm #7180
What events trigger an eMember account to be changed to inactive? I’m trying to figure out if there’s something set up incorrectly because people are at inactive when I don’t believe they should be, but since I don’t know what triggers this change, I can’t tell for sure.August 16, 2012 at 2:46 am #48444adminKeymaster
There are a few actions that can set an account to be inactive. Here are some common ones:
1. If you have chosen to manually approve a membership then the account will be inactive until you (the admin) review the profile and set it to active
2. If if you are using a subscription model for your membership then the account will be inactive when the user cancels the subscription.
3. If you are using a fixed duration for a membership level then the account will be inactive when the duration is over.
4. If you are using the auto upgrade feature of the plugin then the account could be getting upgraded to another level which doesn’t have correct duration level set and causing the account to be inactive.
If you give me more details about the scenario you are facing then I will be able to give you more specific cause.August 27, 2012 at 11:07 pm #48445
I haven’t seen any pattern yet, which is why I asked for the general rather than any specifics. It’s just that every once in a while someone reports a problem and they’re at inactive, when as far as I can tell they shouldn’t be.
I’ll run through your list and see if any apply.
Sorry for the late reply. I’m still learning how to use the forum and though I checked to request an email alert with a reply, apparently I have to also add it to my favorites to get one…I haven’t figured out how to do that yet, but will work on it.May 29, 2015 at 5:07 pm #48446ashishtomarMember
I am having the same issue. Every few months some members go inactive even though the account is set to never expire. They are not upgrading or changing thier account details since i don’t give them access to that. Any ideas?May 29, 2015 at 5:44 pm #48447wzpModerator
If a subscription is set for a recurring payment, and the payment doesn’t go through; the account would go inactive. For instance, not updating credit card information, or insufficient funds.June 12, 2015 at 3:06 pm #48448ashishtomarMember
hi thank you for the reply, i don’t have any transactions being run through the plugin. Any other reason why they would just randomly switch to inactive?June 12, 2015 at 3:26 pm #48449wzpModerator
Software is not “random.” Perhaps you can try keeping daily statistics about which members go inactive, in an effort to discern a pattern. Also, did you approach any of those members to ask if they “did anything?” And how did you discover the issue? Keep the debug option enabled also.June 17, 2015 at 5:09 am #48450
What we found was if PayPal had trouble communicating with their funding source it would send a message that was treated as a bounce and therefore end of subscription. You can ask your members if they have had any delays or “will try again in X days” messages from PayPal.June 20, 2015 at 3:02 am #48451adminKeymaster
As soon as the payment is skipped for a subscription payment, the plugin will set the account to inactive. The user didn’t pay so he/she doesn’t have the right to access the content.
However, if the payment gets cleared later then it should re-activate the account. Is this re-activation not working? Can you please keep the debug option enabled then capture the debug for this scenario? That way I will be able to analyze what is going on.
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