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Videos Not opening anymore, just a grey see through screen.

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Tips and Tricks HQ Support Portal › Forums › WP Lightbox Ultimate › Videos Not opening anymore, just a grey see through screen.

  • This topic has 6 replies, 3 voices, and was last updated 10 years, 11 months ago by wpCommerce.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • June 7, 2014 at 8:28 am #10956
    Ged Brockie
    Member

    Can anyone give me some advice as to why on my site FV WordPress Flowplayer is opening my videos, but the pop up does not appear, just a transparent(ish) grey box covers the screen? I am running WP Lightbox 2.0.9 the latest WordPress version and FV Flowplayer version. “Load FV Flowplayer JS everywhere” is selected.

    The Flowplayer “Check Videos” button is giving me this message…does this need to be actioned?

    “It appears there are no Flowplayer scripts on your site, your videos might not be playing, please check. Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()!”

    Thanks Ged

    June 7, 2014 at 10:14 am #63558
    Ged Brockie
    Member

    UPDATE: Videos still not opening, but my header.php and footer.php files do contain the function calls as stated so it’s not this that is the problem…

    Ged

    June 7, 2014 at 11:43 am #63559
    wzp
    Moderator

    Could you please provide a URL to a specific test page, where this problem is happening?

    June 7, 2014 at 12:31 pm #63560
    Ged Brockie
    Member

    Hi wzp, this problem is site wide, but I have taken the protection of this page for you to see… thanks for any help

    [http://www.guitarandmusicinstitute.com/barre-chords-lesson-5/]

    June 8, 2014 at 12:33 am #63561
    wpCommerce
    Moderator

    Hi, can you please disable FV plugin and see how it goes?

    June 8, 2014 at 9:12 am #63562
    Ged Brockie
    Member

    Guys I have located the problem,hopefully this will help others who have this problem. The problem is NextGen! Flowplayer had said that they had fixed the problem, however, when I deactivated it, problem solved, obviously it’s not as fixed as they think…bit of a bummer as I have quite a few galleries set up with NextGen, however, at least I have working videos on the site again!

    Cheers

    Ged

    June 9, 2014 at 12:53 am #63563
    wpCommerce
    Moderator

    we will need to investigate this issue on your site. I have sent you an email to your registered email address for site access. Let me know if you don’t receive it.

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