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Tips and Tricks HQ Support Portal › Forums › WP Lightbox Ultimate › Lightbox Ultimate – Amazon S3 Private Video Won't Load
Hi Guys
I’m back into my website project, and I’ve had some issues with my
S3 Protected videos.
Videos WILL Play on:
PC: Google Chrome / Google Chrome Invisible mode /
Ipad: Google Chrome / Safari
Videos WONT Play on:
PC: Internet Explorer 8 – Safari – Opera
Test Pc’s
Windows 7 Ultimate 64 Bits – 10mbps internet – 8gb Ram
Windows 8 Ultimate 64 Bits – 10mbps internet – 4gb Ram (Laptop)
Ipad 4
Ipad Mini
Iphone 4 4/S
On Chrome, Sometimes Wont show the PlayButton (Have to refresh Multiple times), on IE Black Screen appears.
ShortCode Used:
[wp_lightbox_protected_s3_video name=”19.mp4″ bucket=”xxxxxxxxx” width=”640″ height=”480″ source=”xxxxxxxxx.com/wp-content/uploads/play.png”]
Tried to Encode with:
HandBreak
H.264 Encoder
Adding Details:
Lightbox on Google Chrome, looks Nice, round and transparent
On Firefox, Safari and IE Looks a Plain Square …
Dont know if this is a Hint ….
Regards!
Public Website to test video:
[http://enlinea.laalmendra.com/lightbox-tst/]
Regards
Hi, we will handle this via email since we need to take a closer look at your site to see what is happening.
Thank you
Thank you
THANK YOU !!!!
We also have problems with Windows 8. The videos are black, but the audio works. If we put the video in full screen all is ok. (the audio and the video)
Hi, can you please provide a link to the page where you are having this issue? Which shortcode are you using?
You need to make sure that your videos are properly encoded. Please Check this post which has instructions for encoding a video so it’s playable:
https://support.tipsandtricks-hq.com/forums/topic/mp4-video-plays-only-audio-video-is-black