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User pay but Membershiop expire

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › User pay but Membershiop expire

Tagged: expired, membership, trial period

  • This topic has 3 replies, 2 voices, and was last updated 13 years ago by Ivy.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 10, 2010 at 10:58 pm #901
    osteitalia
    Member

    In your membership plugin i set a membership that have 15 day trial and them monthly payment

    So a user after 2 week normally recurring pay for montly subscription but after 15 days his membership become expired

    can you help me please?

    i also have other issue still open for some php error in modify imported users

    thank you

    March 10, 2010 at 11:26 pm #18737
    Ivy
    Member

    Are you using Wishlist? If so I believe this is what may be happening.

    you may have specified the membership length/subscription duration in your “WishList membership pluign”. So the wishlist plugin is deactivating the members account.

    What you need to do is select “No expiry” on the account so it keeps running as long as they stay subscribed. Remember if they cancel the subscription paypal will notify the eStore plugin and it will deactivate the member’s account.

    Let me know how it goes.

    Cheers,

    Ivy

    March 11, 2010 at 3:09 pm #18738
    osteitalia
    Member

    I dont use this Wishlist plugin

    i dont know why happen

    March 11, 2010 at 11:02 pm #18739
    Ivy
    Member

    Hi, I sent you an email regarding this issue. Please let me know if you do not receive the email.

    Cheers,

    Ivy

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