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[Resolved] User logged in with WooCommerce account being required to also log in to eMember

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › User logged in with WooCommerce account being required to also log in to eMember

Tagged: woocommerce

  • This topic has 6 replies, 3 voices, and was last updated 1 year, 12 months ago by wzp.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • March 25, 2021 at 8:42 am #82767
    sacfc
    Participant

    Hi. Have just recently purchased the plugin and have hit an issue. Have followed all the steps for using WooCommerce for users to purchase membership. That works fine except that when a user logs in to their WooCommerce account, they are not being logged as a member – so content that should be available to them is not accessible. Also, if I try displayed eMember shortcodes in the WooCommerce account page, they just return “Not Logged In.”. This is despite ensuring that the “Automatically log into eMember:” setting has been checked.

    • This topic was modified 1 year, 12 months ago by sacfc.
    March 25, 2021 at 3:24 pm #82769
    wzp
    Moderator

    You need to synchronize the eMember and WooCommerce logins.

    March 25, 2021 at 4:12 pm #82774
    sacfc
    Participant

    I’ve discovered the cause of the issue. I tested with the “Disable Simultaneous Member Login” option unchecked and then it worked fine. However, it would be nice to prevent members from being logged in simultaneously if possible

    March 25, 2021 at 4:14 pm #82775
    sacfc
    Participant

    Yes, the synching settings were already in place. However, even with those set, if “Disable Simultaneous Member Login” is checked then the plugin has an issue

    March 25, 2021 at 8:31 pm #82777
    admin
    Keymaster

    The “Disable Simultaneous Member Login” feature can conflict on some servers. I will send you an email.

    March 26, 2021 at 4:29 am #82780
    sacfc
    Participant

    Okay – thank you (I’ve not received email yet but look forward to hearing from you)

    March 26, 2021 at 4:15 pm #82781
    wzp
    Moderator

    Please check your spam folder and also the email that you used to purchase the plugin.

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