User getting a 502 bad gateway error when trying to logout

[epimazzo]

Hi there,

We’re facing a 502 bad gateway error right after an user has logout from our internal Intranet. The provider can’t figure out what’s causing such thing and I suspect being an environment issue as it’s related to nginx with Apache enabled. By disabling it, nothing happens. Keeps failing.

I then followed a few suggestions here like using this URL: example.com/some-page/?member_logout=1, but it didn’t work either.

Any idea or suggestions I can care on?

Thanks

[wzp]

When the error occurs; is the displayed URL valid?

And since you are dealing with an Intranet; can we assume that it’s not possible to observe the error from the outside? Is the server on the Intranet, or is it on the Internet, and the error only occurs from within the Intranet?

Google is your friend; 502 errors are known to occur when using Apache with Nginx:

• [https://askubuntu.com/questions/694669/nginx-over-apache-gives-502-bad-gateway]

   

• [https://stackoverflow.com/questions/41998693/nginx-giving-502-bad-gateway-error-on-port-80]

   

• [https://serverfault.com/questions/828218/502-bad-getaway-nginx-and-apache-servers]

   

You get the idea… It’s some kind of Apache/Nginx configuration issue, that has nothing to do with the plugins.

[admin]

Your hosting provider should be able to read the server’s error log and give you more info on what exactly is failing. That would be a good starting point to troubleshoot this.

[epimazzo]

Hey there guys,

Thaks for the valuable tips. The 2nd trick did the work. The hosting provider has made a few adjusts and we back on but unfortunately, we discovered another major issue: All internal URL links start getting 404 error nginx. This is quite weird. I then disabled APC but it didn’t work either.

So, we’re investigating the server error’s log. If you have any other possible idea or tip, I thank you.

Thanks.

[epimazzo]

WZP,

I know is probably a non-plugin’s issue related.

Thanks

[admin]

I am not sure what you mean by “internal URL links”. Our plugin doesn’t use anything like that. You take the URL of a page and plug it in the plugin’s settings. If you enter the URL in the browser’s address bar and it is not rendering the page then your hosting provider will have to sort it out for you.

[Author]

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