Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › User Accounts Expiring Before Renewal Date
- This topic has 6 replies, 3 voices, and was last updated 12 years, 7 months ago by jasiel.
August 25, 2010 at 1:35 am #1731
Hi guys, I hope you’re all doing well. My issue is that I’ve noticed that when a monthly access account is getting close to its expiration date, it sometimes becomes expired 1 or more days before its supposed to be automatically renewed. This is of course bothering my members and myself because if I don’t monitor for accounts for which this happens then those affected members cannot gain access to the site until the actual renewal date. I hope that you guys can look into this for me, using the same admin account I provided recently, and hopefully find out why its happening and maybe a solution too. Thank you!August 25, 2010 at 7:12 am #23627amin007Participant
Two quick questions:
1) Are you using a subscription button for this membership level?
2) Have you specified the “Subscription Duration” in the membership level?
A common mistake most people make is that they use a subscription payment but still specify the “Subscription Duration” field.
If you are using the recurring payment button then leave the “Subscription Duration” field to “No expiry/until canceled” so the plugin can handle the expiry based on the recurring payments. If the plugin do not receive a payment it it will automatically cancel the membership account.
So only specify a value in the “Subscription Duration” field if you are creating one time payment membership level with a “Buy Now” button.
Let me know if this make sense.August 25, 2010 at 7:37 am #23628
Yeah it meakes sense. I just hope that changing that setting will fix my issue. Will the change affect all current monthly level users though? If not, then I imagine that it will be a problem.August 26, 2010 at 12:10 am #23629wpCommerceModerator
yes, it will affect all the users of that membership level.August 27, 2010 at 3:07 am #23630
Well I have just implemented this new setting, but I think there’s an issue with it. The problem is that when someone unsubscribes (cancels their Paypal subscription) their account is still set to never expire. So how do I make sure that users who unsubscribe actually have their accounts expire 1 month after their last payment?
Also, is there a way to hide the “Your Account Expires” section in the login widget (it displays “Never” for monthly accounts) so that it doesn’t confuse any users (or give them any ideas)? Thanks!August 27, 2010 at 6:49 am #23631amin007Participant
As soon as they cancel their subscription the plugin will set their account to expire at the end of that billing cycle so you don’t need to do anything special.
You can customize the word “Never” to say “Until Canceled”. This page explains how you can customize the text/messages displayed to your members by the eMember plugin:
https://support.tipsandtricks-hq.com/forums/topic/how-to-customize-various-textmessages-displayed-by-the-pluginAugust 27, 2010 at 8:28 am #23632
Oh okay, that makes sense. I just got worried when I saw that the account expiration didn’t change from “Never” after unsubscribing. But I guess since the system does pick up when a user unsubscribes, it will automatically set their account to “Expired” after the billing cycle ends. Thanks for the clarification.
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