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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › URL of product is wrong
Wp-estore directs the user to a file that does not exist in the WP-content folder where the file is located in a different directory on the host.
Seems like the file is downloaded and them “Download file cannot be opened. Please let us know. Thank you!” appears
The URL that I input is not the same that the user is directed to, what’s happening?
Please enable the debug logs and try again. Then examin the download_manager_debug.log file.
Here’s the exact URl: http://www.nicolenenninger.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=0hOa%2FCsFV%2FKQg6vs
This is what the admin panel has: http://nicolenenninger.com/meditations/bookcover.jpg
Please enable the debug logs, try again, and look in the download_manager_debug.log file. The log file will tell us what is going on.