August 7, 2013 at 5:47 pm #9445latrishajacobsSpectator
I need some clarity on the Authorize.net ARB that comes with the $40 upgrade bundle.
1. Where do I get the bundle? How can I purchase the upgrade?
2. Do I have to have the Authorize.net ARB service for this to work?
3. Do you have any sites that use the Authorize.net so that I can see it?
4. Can I use both PayPal and Authorize.net at the checkout and they can choose which optin that they want?
Please see my other questions in between blocks from your site.
I got this from the upgrade page and I have questions…
Number 1: ARB doesn’t have any option to set a different “trial period” (e.g. 7 days) from the one specified in the “Recurring Billing Cycle” (example, 1 month). So “Trial Billing Period” will always follow the values specified in the “Recurring Billing Cycle” (under Subscription/Recurring Payment settings section).
— my question: I don’t get what you mean here. Does this mean that I shouldn’t put anything in the trial part? Or can I put a different amount in the trial area say $3 for the first month and then the recurring billing settings will be $30 every month? Are you saying that the trial billing date goes off of the recurring date intervals? Ex: I couldn’t have something that was $3 for 60-days in the trial and then $30 per month? —
Number 2: “Recurring Billing Cycle” cannot be more than 1 year or less than 7 days (as ARB only support a Subscription Length of 7-365 days or 1-12 months)
— my question: So, if I have a membership that is ongoing within a one-year timeframe we would have to have them re-purchase the membership if they want to continue past a year? —
Number 3: “Reattempt on failure” option is not applicable for ARB.
— my question: Will we get a notification that the payment has failed? And, since it doesn’t automatically re-charge we’ll have to contact that customer and get them to let us update their card or whatever action needs to take place? —
Number 4: A free trial can be offered by specifying “0” in the “Trial Billing Amount” field
— my question: So, we can offer a free trial but the date of the next billing will go off the recurring billing date? Can you offer a dollar amount? —
Number 5: If you are using a trial amount then the number of occurrences/installments (Recurring Billing Count) need to include the trial one too. For example if you specify “4″ in the “Recurring Billing Count” field then ARB will charge 1 count as the trial and 3 count as the actual recurring subscription.
— my question: Okay, so this means if it’s a $1 for the first month, it will then bill them $1 and if the recurring settings are $30 every 30 days for 3 payments it needs to be $1 in the trial area and (4) payments in the recurring billing area.August 8, 2013 at 12:21 pm #56986wpCommerceModerator
Hi, regarding your questions:
1. Payment gateway bundle is an additional addon that can be purchased from here:
2. yes, because it uses the Authorize.net ARB (Automated Recurring Billing) api.
3. We do have users who are actively maintaining their subscriptions with Authorize.net ARB.
4. Subscription buttons work like “Buy Now” buttons. Once you click it takes you to the checkout page. So the users don’t get to select any checkout method. They click on a button and it takes them to a page where they make the payment using their credit card.
Number 1: It means you can’t set a different period for trial and recurring. For example: Trial Period: 10 days, Recurring Period: 30 days won’t work. If you set Recurring Period: 30 days, Trial Period will also have to be 30 days. Please note that you will only need to worry about this option if you choose to offer a trial.
Number 2: If you look at the “labels” you will see that they actually refer to different fields of the eStore Subscription Settings. The term “Recurring Billing Cycle” refers to how often it will be charged. For example: once every 7 days, once every month (30 days), once every year (365 days). Here, 7 days is the minimum value that ARB accepts and you can set it up to a year (365 days).
Number 3: Authorize.not doesn’t send any notification when the subscription is rebilled or a payment fails. They do claim that they have a silent post feature to notify a remote script when a particular event occurs on their site. But it doesn’t seem to work and they don’t have any official documentation on it either.
Number 4: If you set Trial: 0.00 1 Month and Recurring: 5.00 1 Month, Authorize.net will not charge any initial amount when the user subscribes. When one month runs out it will charge 5.00 (recurring) and will keep doing it every month unless you limit the number of occurrences (By specifying a value in the “Recurring Billing Count” field).
Number 5: If you specify “4” in the “Recurring Billing Count” field then Authorize.net will charge the initial amount (trial amount) and rebill 3 more times (recurring amount). If you don’t have any trial then it will charge the initial amount (recurring amount) and rebill 3 more times (recurring amount).
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