'Unable to expand' error. Can't open downloaded file

[lisakuimjian]

I finally got the larger, zipped files to download – now I can’t open them! I’m using Chrome. Error message says “unable to expand” error 2.

HELP

[wzp]

Please enable the debug logging for eStore. Then perform a download test. Next, please look in the download_manager_debug.log file. What does it say?

[lisakuimjian]

Debugging result:

12/19/2011 2:32 PM] – FAILURE : Error on curl_setopt()

[wzp]

What comes before that message???

[lisakuimjian]

Nothing. That is it.

Could it be there was %20 in the file names? I copied URL address from filezilla. Do I need to take %20 out and put hyphens in?

[wzp]

Okay, let’s try to simplify the test conditions. If you click the “Reset Debug Log Files” button. You should find a “Log File Rest” message in the download_manager_debug.log file. If you don’t see that message, in that log file, there is a deeper problem.

Next, using the eStore Admin Functions, please generate a download link for the product. Then, copy the generated URL to the address bar of your browser and try to download the file.

Then, look in the download_manager_debug.log file for messages; besides the reset message. What do the messages say?

Note: You may have to refresh the browser page, when viewing the log file.

[lisakuimjian]

Just found out from hosting company that I need to use ” _ ” in my file names so that the %20 doesn’t go in. It was my error, I believe, in how I named. Will try now with WP estore.

[wzp]

Ok, if you still have problems, please continue with my last request.

[admin]

Not using spaces in the file name (URLs shouldn’t have space) is also explained in the checklist:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

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