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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › Unable to delete or edit affiliates
I have had a few people to sign up multiple times and I tried to delete them but received an error “An error occurded while trying to delete the entry” I tried edioting an affiliate and got a message saying it was edited succesfully but nothing was changed.
Ideas?
Pardon me I realize I posted in the wrong sub section
This does look like a database column out of sync type issue. Usually this happens when you update the plugin without following the update instruction. This can also happen if you change database related code in the plugin without properly changing the table structure.
Please do the following to fix this:
1. Deactivate and delete the currently installed version of the plugin(s).
2. Download a fresh build of the plugin(s) from here:
https://support.tipsandtricks-hq.com/update-request
3. Update the plugin following the appropriate update instruction for the plugin in question:
https://support.tipsandtricks-hq.com/plugin-installation-and-upgrade-instructions
I just bought and downloaded the plugin 3 days ago. It wasnt an upgrade but a fresh install.
If I deactivate and delete the plugin what will happen to my settings and to the affiliates who have already joined?
Please read the upgrade documentation and it will answer your question
You won’t lose any data that is already configured in the plugin.