Unable to change e-mail address and e-mail notifications not being sent

[pcbee]

Currently running WPemember Version v5.4.4 and WPestore Version v3.9.7.

Imported initial members several months ago to get started. Now that we are actively registering and updating members, we’re having issues.

1. Unable to change e-mail. When I try to change the e-mail address, I get a notification that the e-mail address is already being used. Even if I delete the members and sign him up again, I get the same error.

2. Tried changing password using Lost Password link. Never got the notification e-mail. Have had other complaints on this.

Perhaps I need an update?

Thanks, Steve

[admin]

1. Remember that the email has to be unique in the WordPress system. So if a WP user (not eMember member) exists with that email address then it won’t allow you to choose that address. Head over to the WordPress users database and search for that email address to make sure it is not being used (maybe you just need to delete that old user account?)

2. Go to the Email Settings tab of eMember and check to make sure you have everything filled out and then save the values by hitting the update button. Try the forgot password after that.

It is also a good idea to update the plugin. Please do the following:

1. Deactivate and delete the currently installed version of the plugin(s).

2. Download a fresh build of the plugin(s) from here:

https://support.tipsandtricks-hq.com/update-request

3. Upload and activate this version of the plugin(s). The specific update instruction for the plugin in question can be accessed from here:

https://support.tipsandtricks-hq.com/plugin-installation-and-upgrade-instructions

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