Ultimate Lightbox breaking eStore downloads

[Artisantopia]

HI I have WP eStore v6.9.6.4 and Lightbox Ultimate v1.8.8 instaleed.

Lightbox Ultimate is breaking the digital downloads from eStore – I get this message:

No web page was found for the web address: http://www.domain.com/wp-content/link-to-encrypted-download



Error 6 (net::ERR_FILE_NOT_FOUND): The file or directory could not be found.

or the page just refreshes without starting the download. I’ve tested using links generated in WP eStore -> Admin Functions and with a download button on a page.

I use Lightbox Ultimate in another area for popup videos, but I don’t require it for eStore.

If I deactivate Lightbox Ultimate the downloads work.

I really need both plugins – so what can I do??

thanks!

[wzp]

If you enable the eStore debug logs, what shows up in the download_menager_debug.log file when the error occurs?

[Artisantopia]

Thanks wzp, here’s an example with Lightbox Ultimate activated using a Download button on a page protected by eMember:

[12/17/2012 6:57 PM] - Status : Unresolved DL file path = http://www.domain.com/store-downloads/testfile1.mp3

[12/17/2012 6:57 PM] - Status : Resolved DL file path = /home7/username/public_html/domain/store-downloads/testfile1.mp3

[12/17/2012 6:57 PM] - Status : Dispatching DL method = 6

[12/17/2012 6:58 PM] - SUCCESS : DL completed with no server-side errors detected.

[12/17/2012 6:58 PM] - Status : Unresolved DL file path = http://www.domain.com/store-downloads/testfile2.mp3

[12/17/2012 6:58 PM] - Status : Resolved DL file path = /home7/username/public_html/domain/store-downloads/testfile2.mp3

[12/17/2012 6:58 PM] - Status : Dispatching DL method = 6

[12/17/2012 6:58 PM] - SUCCESS : DL completed with no server-side errors detected.

1 downloaded, the other just refreshed the page without downloading. The one that reported the same error as in my opening post doesn’t even show in the log.

Then I used a link generated in Admin Functions that resulted in the same Error 6, but it does appear in the log:

[12/17/2012 7:11 PM] - Status : Unresolved DL file path = http://www.domain.com/store-downloads/testfile3.mp3

[12/17/2012 7:11 PM] - Status : Resolved DL file path = /home7/username/public_html/domain/store-downloads/testfile3.mp3

[12/17/2012 7:11 PM] - Status : Dispatching DL method = 6

I hope that helps!

[wzp]

Have you tried any of the different download methods?

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-download-methods

[Artisantopia]

Thanks I’ll give that a try. Do you have a recommended one that isn’t affected by Lightbox Ultimate?

[wzp]

Yeah, switch to the Amazon S3 integration.

http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

Amazon just underwent their 24th price decrease last week. 1TB for about 9 cents a month.

http://aws.amazon.com/s3/pricing/

They also have a free usage tier, which is 5GB a month.

http://aws.amazon.com/free/

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