Troubles with re-download tool function.

[djlithium]

Hi there, I’ve recently implemented the digital product re-download tool function on our site and customers are having problems with the information they provide (as requested by the form). No matter what information they provide, be it the paypal transaction Id or the eStore transaction ID it fails.

I have a feeling I am missing something. Any help would greatly be appreciated.

The link to the re-download tool is here. liberty3d.com/store/redownload-your-purchases-tool/

An error message when I try it myself using customer information spits back the following:

“We are sorry, but no customer information was found matching that criteria.

Please verify the fields and try again.”

As far as I am aware, the information is correct.

Thank you for reading. Please help.

=^..^=

[wzp]

Are users populating the form with EXACTLY THE SAME INFORMATION that is shown on the “Manage Customers” screen? “Exactly” means just that.

[djlithium]

As far as I am aware, yes. I just tested this and I could get it to work but the problem with one customer stems from the use of a first name which included their initial. Example: First name: John F.

once I put the F in, it works.

Can the tool be made to work off just the transaction ID and the email?

[wzp]

You can probably hack the self-download addon, by editing the estore_pdlf_download_form() function, located in the misc-functions.php file. The validation code is located after the comment line that says:

// Check that information matches the database

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