Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › Transaction Results not displaying on Return Page (PDT enabled)
Tagged: confirmation page, email confirmation
- This topic has 2 replies, 2 voices, and was last updated 7 years, 9 months ago by admin.
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February 18, 2017 at 7:38 pm #14034MiFiWritersMember
Hello… I love this plugin!
That said, I don’t see the results of my customer’s transactions in the thank you page, and my search of the forum has turned up some out-dated information.
Following the info on this page…
https://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499
…I enabled auto-return from PayPal, enabled PDK, and I copied the PDK key to my eStore settings.
When I go through a transaction, I get auto-redirected back to my “Thank You” page, but no information comes through the eStore short code:
[wp_eStore_display_transaction_result]
Some earlier posts include a “:end” on the end of that short-code, but I’m following the info on the page I linked to.
Also interesting, my email functions had been working (both from PayPal and from my site), but for this last test transaction I only got the one from PayPal, not my site. It’s only been about 15 minutes, but I’m sharing in case that has any bearing on the situation.
Am I missing anything?
February 19, 2017 at 5:34 pm #75217MiFiWritersMemberOK, an update.
I found that the “Enable Transaction Result Display” had become unchecked. Now that I have checked it, the results *do* display on my “Thank You” page. However…
…It’s nearly a full day later, and my “customer” email account still hasn’t received the confirmation email from my site for yesterday’s purchase. That confirmation email had been sending prior to enabling PDK. That said, 2 test purchases this morning *did* generate the confirmation email, so it appears that everything is back to normal… but I do wonder if that “Enable Transaction Result Display” setting controls whether the site sends confirmation emails?
February 20, 2017 at 12:51 am #75218adminKeymasterThe “Enable Transaction Result Display” feature has nothing to do with the confirmation email as that one uses the IPN feature. The notification email that gets sent out is completely independent of the PDT feature.
Enable the debug option in the plugin then do a test transaction. If something doesn’t work then let us know and we can check the log file and tell you what is going wrong.
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