Transaction Denied and eStore says it was my request

[Anonymous]

Hi,

I received a message that a transaction had been cancelled at my request. The log gave me this message:

You denied the transaction. Most likely a cancellation of an eCheque. Nothing to do here.

I didn’t actively deny the transaction – it happened automatically and it’s the first time in a year of using WPeStore that I’ve seen this. ECheques in the past have simply cleared after a week or so (and I don’t know that this was an eCheque).

Could I have some setting checked that causes WP eStore to deny a charge for some reason?

Jerry

[admin]

Hi Jerry, eStore will never deny a transaction. It is simply reporting what PayPal sent to it. So go to your PayPal account and check to see if you have done any of the following:

1) An eCheque failed to clear

2) The customer opened a dispute

3) The customer cancelled the payment

4) You cancelled the payment

5) You issued a refund

etc…. you get the idea.

[Author]

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