Tracking IPs and Cookies

[lkinca]

The default text you have provided in the settings for prospective affiliates to learn more about the program states that:

“If the visitor orders (the order does not need to be placed during the same browser session – cookies and IPs are stored up to a configurable amount of time), the order will be registered as a sale for you and you will receive commission for this sale.”

Which raised the question for me, is a qualified sale based on a match of the IPs AND cookies or does just one have to match. Also is the IP address stored in the cookie or in the database?

I am asking this because many of my customers use proxies to browse the web, so if they click a link, rotate their proxy, then make a purchase, I am wondering if it will still track.

Thanks

[Ivy]

Hi, The Affiliate captures both IP address and cookies but it tracks the final sales based on the cookie (most personal computer users do not have static IP address so it is not viable to track based on IP address only). As long as the cookie is present and active (cookie lifetime) the sale will be tracked. You can configure the lifetime of the cookies in the Affiliate settings.

[Sylvie]

I have set a time for the life of the cookies and that time was passed and the commission was registered to the affiliate account. Is there a way to not have it pass that time range? I thought by putting a date it should have done the job.

Am I forgetting a setting somewhere?

Thanks for your help

[amin007]

You maybe misunderstanding the cookie time value. The cookie time is not a fixed date time value. It is a duration value For example: 30 days. That time starts counting from the date a visitor lands on your site following an affiliate link. Each visitors have their own timer based on when they first landed on your site.

[Author]

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