Total Sales Amount is misleading

[Ricky Shipard]

Hi

the Total Sales Amount in Affiliate Portal>Home is misleading, as it includes order postage and other products that do not pay commission.

So Affiliates are confused as to why their commissions do not add up.

Can this total be changed to only include the amount that the commission is payable on?

Thanks, Ricky

[admin]

That change will affect all our users so we will need to evaluate this in more details (otherwise we will have other users who will be upset about it). Can you put a note in there that explains to your affiliates what they should expect?

Are you using WP eStore for handling the sale of the items?

[Ricky Shipard]

Hi

thanks for your reply.

I’m using WooCommerce.

I have commission on some of my products and not on others as there is very little profit margin on some products.

At the moment Total Sales Amount includes postage and other products that don’t have commission on so if an order has only one product that has commission paid and another 3 that don’t pay commission and then postage it might look like this.

$35 (5% commission)

$20 (no commission)

$30 (no commission)

$25 (no commission)

$45 (postage)

$155 Total

Total Sales Amount : $155

Total Commission Earned : $1.75

Commission Level : 5%

This is what would be misleading to see Total Sales Amount so high and then not understand why the Total Commission Earned is so low. And because there is no way that the affiliate can see any of this it may look like I am ripping them off.

And the more sales like this they make the larger the disparity between the 2 figures would be.

You could put a checkbox in the settings page that turns the Total Sales Amount from including postage and other products that don’t have commission on to only being the total of products sold with commissions. And if you have the box unchecked by default then the update won’t affect anyone.

If this is not possible it would be better for me to just remove the Total Sales Amount altogether. Is this possible?

Thanks for your help, Ricky

[admin]

Actually the sale amount already subtracts the postage, tax, fees etc. So it should already do what you are after.

When you go to the “Sales Data” menu in your admin dashboard, do you see the correct amount under the “Sale Amount” column?

[Ricky Shipard]

Hi

thanks for your reply, but No it doesn’t.

The Total Sales Amount includes postage and other products that don’t have commission on.

see this image

[https://www.dropbox.com/s/d92ctn8ua5bxz4g/commission.jpeg?dl=0]

On the Left you can see the order.

Only the product ‘Living Food at it’s Best!’ pays commission.

On the Right you can see the Affiliate Portal and the Total Sales Amount is the same as the total order including postage and other products that don’t have commission on them.

How can this be changed?

Thanks, Ricky

[admin]

I think you maybe using the product specific commissions addon which handles thing differently (due to the way it had to do the calculation).

Are you using the addon that lets you do product specific commission for WooCommerce?

[Ricky Shipard]

Hi

yes I am.

I have currently installed.

WP Affiliate Platform

Affiliate WooCommerce Coupons Addon

Affiliates WooCommerce Advanced Integration

Can you help me with this situation?

Thanks, Ricky

[admin]

I have made an update to the “Affiliates WooCommerce Advanced Integration” addon that should address it. Can you please go to your plugins menu and update that addon. Then do a new test transaction and let me know how that new transaction reports in the affiliate portal.

[Ricky Shipard]

Hi

thank you for your help.

I have just updated the plugin.

It is not adding the shipping now, but it still adds products that have have a Commission Level set to 0, or left blank.

Could it be set up that if a symbol like – is put in the Commission Level field that it is not added to the Total Sales Amount.

Thanks, Ricky

[Ricky Shipard]

Hi

thank you for sending this through it helped.

Peace, Ricky

You can hide the display of the sale amount in the affiliate area using a little CSS tweak.

Simply add the following CSS code to your site:

.wpap_mo_sales_amt_row {

display: none;

}

A plugin like the following can be used to inject custom CSS code:

https://www.tipsandtricks-hq.com/wordpress-custom-css-plugin-6413

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