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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Photo Seller – Total amount in confirmation email is incorrect
Tagged: total
Hi, The total in the confirmation email is incorrect. I’m guessing because the currency is in Japanese yen?
The email reads:
Product Name: turkey – 35
Quantity: 1
Price: ¥7,500
Product Name: pizza – Digital : Full Size(1920×1200)
Quantity: 2
Price: ¥5,000
Product Name: pizza – Digital : Half Size(960×600)
Quantity: 1
Price: ¥1,500
Tax: ¥1,120
Shipping: ¥500
Total: ¥15
So the total should be ¥15,620 (shows correctly in the cart on website).
I’m using this shortcode in the settings:
{product_details}
Tax:{total_tax}
Shipping:{total_shipping}
Total: {purchase_amt}
Please help!
Thanks
It could be that the code might be rounding off the total.
I’ll check and let you know what I find.
Thank you very much.
Update: I checked the code and it turns out that a php function called number_format was adding a comma to the raw price by default due to the way it was being used. As a result this was messing up the price when the total was in the thousands.
I have fixed this bug and will send you an updated copy of the plugin.
Hi Peter,
I have the same problem
Does this solve also the money format, €719.50 is the correct format
Wij ontvingen de onderstaande bestelling :
Artikel: Yellow flowers – Canvas 40×60 cm incl normale verzending
Aantal: 10
Prijs p/st(EUR): €719.5
Artikel: Yellow flowers – Canvas 30×40 cm incl aangetekende verzending
Aantal: 1
Prijs p/st(EUR): €63.6
Artikel: Yellow flowers – Canvas 30×40 cm incl normale verzending
Aantal: 10
Prijs p/st(EUR): €619.5
Totaal : €1 / Totaal met tax en verzending: €1.00
I used these for the totals:
(Totaal : {total_minus_total_tax} / Totaal met tax en verzending: {purchase_amt})
Thanks for your support
Frederick
Hi Frederick,
Are you saying that the total being shown is only €1?
Which version of the plugin do you have?
I have the same issue, the total is not correct in the email and on the receipt. Please advise how to resolve.
Which version of the plugin do you have?