April 21, 2020 at 7:14 pm #14588
I’m using WP Affiliate with Thrive Themes.
After I put a shortcode on a page, it will no longer load. And I can no longer edit the page afterward.
When I try to load the page with a browser, it hangs forever, and then I get a message of “There has been a critical error on your website.”
This in error log, not sure if related…
2020-04-21 13:19:16.535026 [NOTICE]  [18.104.22.168:50914#APVH_example.com:443] [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2097160 bytes) in /home/directory/domains/example.com/public_html/wp-content/plugins/thrive-headline-optimizer/inc/helpers.php on line 264
2020-04-21 13:21:31.222116 [NOTICE]  [22.214.171.124:58096#APVH_example.com:443] [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2097160 bytes) in /home/directory/domains/example.com/public_html/wp-content/plugins/thrive-headline-optimizer/inc/helpers.php on line 264
2020-04-21 13:38:48.927450 [INFO]  [126.96.36.199:38648#APVH_example.com:443] [ACL] Access to context [/] is denied!
I did deactivate thrive-headline-optimizer and then different errors.April 22, 2020 at 12:45 am #80486adminKeymaster
Looks like your site is running out of PHP RAM memory. Thats what the following error means:
PHP Fatal error: Allowed memory size of XXXX bytes exhausted
It can happen if you are using a shared hosting where the provider has allocated little PHP RAM memory for your plan. Please request your hosting provider to increase the PHP RAM memory limit. Then try again.April 25, 2020 at 12:33 pm #80487
Thanks. I went back and forth with the host a little, and they told me this…
“We’ve checked the whole website and everything is working normally except for the https://example.com/partners/ page.
Right now we’ve raised all the limits to the maximum, the memory limit is at 512MB which is twice the amount that is allowed for the Professional plan, the max execution time is set to 90 and the max input vars are set on 10000.
I’d suggest getting back to the plugin developer to see what they might suggest.”
Any thoughts?April 25, 2020 at 12:57 pm #80488
Also, after they did that, the new error in browser says this:
Description: Too much time has passed without sending any data for document. “
That is from their CDN.April 26, 2020 at 5:32 pm #80489wzpModerator
Is there a way to temporarily bypass the provider’s CDN, so that we can get closer to the bottom of this?April 27, 2020 at 6:37 pm #80490
I’ll ask and be back, thanks.April 27, 2020 at 9:05 pm #80491
I was able to disable the CDN. Now I’m back to an error that says
“There has been a critical error on your website.
Learn more about debugging in WordPress.”April 28, 2020 at 1:53 am #80492adminKeymaster
There should be additional details in the server’s error log file. Please check that file to see what it is complaining about now. What changed on your server to start all these recently?
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