"There has been a critical error on your website." using shortcodes

[username392]

Hello,

I’m using WP Affiliate with Thrive Themes.

After I put a shortcode on a page, it will no longer load. And I can no longer edit the page afterward.

When I try to load the page with a browser, it hangs forever, and then I get a message of “There has been a critical error on your website.”

This in error log, not sure if related…

2020-04-21 13:19:16.535026 [NOTICE] [417326] [145.77.197.253:50914#APVH_example.com:443] [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2097160 bytes) in /home/directory/domains/example.com/public_html/wp-content/plugins/thrive-headline-optimizer/inc/helpers.php on line 264

2020-04-21 13:21:31.222116 [NOTICE] [417326] [145.77.197.253:58096#APVH_example.com:443] [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2097160 bytes) in /home/directory/domains/example.com/public_html/wp-content/plugins/thrive-headline-optimizer/inc/helpers.php on line 264

2020-04-21 13:38:48.927450 [INFO] [417326] [20.148.90.31:38648#APVH_example.com:443] [ACL] Access to context [/] is denied!

I did deactivate thrive-headline-optimizer and then different errors.

[admin]

Looks like your site is running out of PHP RAM memory. Thats what the following error means:

PHP Fatal error: Allowed memory size of XXXX bytes exhausted

It can happen if you are using a shared hosting where the provider has allocated little PHP RAM memory for your plan. Please request your hosting provider to increase the PHP RAM memory limit. Then try again.

[username392]

Thanks. I went back and forth with the host a little, and they told me this…

“We’ve checked the whole website and everything is working normally except for the https://example.com/partners/ page.

Right now we’ve raised all the limits to the maximum, the memory limit is at 512MB which is twice the amount that is allowed for the Professional plan, the max execution time is set to 90 and the max input vars are set on 10000.

I’d suggest getting back to the plugin developer to see what they might suggest.”

Any thoughts?

[username392]

Also, after they did that, the new error in browser says this:

“Inactivity Timeout

Description: Too much time has passed without sending any data for document. “

That is from their CDN.

[wzp]

Is there a way to temporarily bypass the provider’s CDN, so that we can get closer to the bottom of this?

[username392]

I’ll ask and be back, thanks.

[username392]

I was able to disable the CDN. Now I’m back to an error that says

“There has been a critical error on your website.

Learn more about debugging in WordPress.”

[admin]

There should be additional details in the server’s error log file. Please check that file to see what it is complaining about now. What changed on your server to start all these recently?

[Author]

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