Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember General Questions › eMember – the avatar image in edit profile not editable
Tagged: avatar image problem, no charge image
- This topic has 16 replies, 4 voices, and was last updated 12 years ago by
admin.
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AuthorPosts
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July 18, 2012 at 1:12 pm #6918
vkmaerkg
MemberHi, I’ve a problem with the upload of the avatar image.
If new member create a new account then when he want to edit his avatar the button “upload” , The button temporaly changes in “uploading…” then stop it but don’t charge the image.
Why?
Which is the correct size? the extension?
if you want to try this is the website: http://www.cashbamboo.com/cashbamboo/login-accedi/
thank you
Roberto
July 18, 2012 at 11:48 pm #47499admin
KeymasterWhat version of eMember are you using? Can you please share details of a test account so we can log in as a member and see the issue?
July 19, 2012 at 7:10 am #47500vkmaerkg
MemberHow I can do that?
July 19, 2012 at 11:59 pm #47501Ivy
MemberWe need the username and password for a member account so we can access the issue. All you need to do is create a test member in the admin dashboard of the eMember. Then send use the user name and password. You also didn’t tell us what version of eMember you are using.
July 20, 2012 at 3:11 pm #47502vkmaerkg
Memberok thank you
[admin removed test login details]
July 21, 2012 at 3:56 am #47503admin
KeymasterThank you.. I can see the issue. I sent you an email to get access to the site so I can check the setup and other details.
July 22, 2012 at 4:42 pm #47504vkmaerkg
Membersent! thank you! Sorry for delay but I don’t speak english very well
July 23, 2012 at 4:55 am #47505admin
KeymasterWe have given you an update of eMember that should fix this. Check it out now.
July 30, 2012 at 2:01 pm #47506vkmaerkg
MemberHi, I don’t know why but, I have edited my image, in the profile I can see it well, but when I see the comment there isn’t any image…
July 30, 2012 at 11:25 pm #47507admin
KeymasterThe profile image that you use in eMember is not the same as the user’s Gravatar image that WordPress use in the comments. The Gravatar image comes from gravatar.com and eMember has no control over that. However, you can tell eMember to use the Gravatar image in profile rather than the uploaded image. Simply check the “Use Gravatar Image in Profile” option in eMember settings to tell eMember to use the standard Gravatar image.
July 31, 2012 at 9:07 am #47508vkmaerkg
MemberI can synchronize wordpress and emember only with gravatar.com?
August 1, 2012 at 12:52 am #47509admin
KeymasterWhat I meant is the the avatars that gets shown in WordPress comments come from gravatar.com (this is the default behavior of WordPress). We are looking into an option that we can introduce to change the default avatar with eMember’s profile image.
August 1, 2012 at 6:40 am #47510vkmaerkg
Memberoh great!!! this is a good option!!!
now there is a method to use the avatar of wordpress? not the avatar of emember?
August 5, 2012 at 12:08 pm #47511christarry
MemberHi Guys,
I’m having the same issue. When I go to “Update Profile” and upload an avatar image, it uploads it, appears to do it’s thing, but then I can’t see the image. Any help would be appreciated. Can you let me know where I can send you a login so you can take a look?
Thanks,
CT
August 5, 2012 at 11:31 pm #47512admin
KeymasterFirst, load a fresh build of the plugin:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins
If the issue is still there after that then please create a test member account and share the details along with a link to your edit profile page so I can check it out.
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