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Hi. I’ve been running WP eStore for about 10 years on my self-hosted servers. It had been a long time so I re-bought the plugin recently and it’s been working fine.
We are retiring an old creaky machine and moving our websites to a newer one, also self-hosted. Is there a tutorial on how to move a server like this without having to rebuild over 100 product pages from scratch? Right now we have a version of the site up and running and everything appears to be great except that where eStore products should appear — like on a page where a shortcode normally shows the for sale box — all we get is “Looks like you have entered a product ID () that doesn’t exist in the product database. Please check your product ID value again!”
My admin says all the tables look like they moved over as they should have and a diff shows the files are identical. Is there a step we missed? I wasn’t able to find a step by step migration documentation, just previous questions from folks having other migration troubles. Link me if it’s there and I just missed it. Thank you!
Here is an official WordPress tutorial, on moving to a new server. It makes the assumption that all you are replacing is the server.
If you changed ANYTHING, like the installation directory, domain name, etc.; that may explain why the old tables are not being found. Check your MySQL database for anything that looks like duplicate table names, with different prefixes.
When you migrate a site, you just need to make sure that all the WP database tables are migrating correctly. There is nothing special that you need to do just for eStore. Did the admin rename the tables?
I don’t think we renamed anything, and my recollection the last time we did this was that everything just worked. We’ll try to track down what’s different, but right now our admin is claiming that nothing’s changed (other than the version of WordPress on the new machine.)
Quick question: Are you using a “real” hosting provider; or is this a locally hosted, roll-your-own server?
FYI – Migration related issues are beyond the scope of standard support (due to the issue being migration related, not an actual issue in the plugin). So we can only guess things and try to give pointers. That may not actually resolve the matter (depending on how tricky the migration related issue is).
If you need dedicated help on this, you need to use the following option:
Figured it out! The WordPress migration tool apparently copied over all the WP estore tables with correct names… but mysteriously with no data in them. We manually copied over the directory and now everything works as intended! Thanks for your help and for a great plugin. We’ve been using it for over 10 years and it’s truly the best.
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