Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Successful orders not appearing in admin even though debug log has them listed
- This topic has 5 replies, 2 voices, and was last updated 8 years, 4 months ago by premierweb.
January 30, 2015 at 7:54 am #12114
An issue has just arisen with orders placed on rewildingaustralia.com.au using credit card as payment (Authorize.net).
The last successful payment was yesterday. The debug log file actually shows that there have been a few orders placed since then, however, even though the customer is taken to the thank you page, the order is NOT being recorded in admin or in the payment gateway provider’s admin (Authorizenet).
So, to the customer, it appears like their order has been submitted, but they do not receive an email and the order isn’t recorded in admin.
I’ve checked with the hosting company and no changes have been done on the server.
The client has spoken with Authorizenet and they have confirmed that no orders have been received in their end.
Could you please assist?January 30, 2015 at 8:20 am #68354
Further to this:
The hosting company has investigated further and they found this…
In today’s log (started around 10.50) I see this warning message
[27-Jan-2015 10:52:51 UTC] PHP Warning: strpos() [<a
href=’function.strpos’>function.strpos]: Empty needle in /home/rewildin/public_html/wp-includes/plugin.php on line 647January 30, 2015 at 4:27 pm #68355wzpModerator
Did your hosting provider make any changes to their PHP version lately?January 31, 2015 at 12:02 am #68356
No nothing updated recently.
It was recompiled 32 days before.
root@kia [~]# php -v
PHP 5.3.29 (cli) (built: Dec 28 2014 23:27:29) Copyright (c) 1997-2014 The PHP Group Zend Engine v2.3.0, Copyright (c) 1998-2014 Zend Technologies
with the ionCube PHP Loader v4.6.1, Copyright (c) 2002-2014, by ionCube Ltd., and
with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend TechnologiesJanuary 31, 2015 at 3:18 pm #68357wzpModerator
The warnings are for the core WordPress files, not the eStore files. Have you changed anything about your site lately? On the assumption (for now) that your site hasn’t been hacked or compromised, please go through this checklist of items:
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-pluginFebruary 1, 2015 at 8:44 pm #68358
Thanks for this link. It helped solve the problem:) It was indeed a theme issue. Appreciate your help very much!
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