Subscription Test Product doesn't send out customer emails

[wilderforex]

Hello Support,

I am using wordpress 2.9.1 with Version v2.9.3 of the wp EStore plugin.

I setup a scenario to test how a subscription payment would work with wpEStore.

I setup a product with the total price of 0.03 cents.

I have a 0.01 cent payment today and 2 0.01 payments 1 month from now, 1 month apart.

I processed the transaction and it went through on Paypal’s end. I got 4 emails stating that my transaction went through.

I got this email sent from wp eStore to me as the merchant (merchant notification) when the payment was done:

The post payment verification for a payment failed. This could happen for one of two reasons:

1. The fund for the payment have not been cleared yet (no need to do anything as the digital product will be delivered once the fund clears).

2. Someone maybe trying to scam a purchase! (no worries… WP eStore got your back :

Here are some more details…

Wrong Product Price Detected! Actual Product Price : 0.03 Amount Paid: 0.01

Here’s the information from the debug log:

[03/06/2010 1:22 PM] – FAILURE :Wrong Product Price Detected! Actual Product Price : 0.03 Amount Paid: 0.01

[03/06/2010 1:22 PM] – FAILURE :IPN product validation failed.

[03/06/2010 1:22 PM] – SUCCESS :Paypal class finished.

So paypal sent me 4 emails stating that my payment was successful (which it was since I did a subscription), and I got to my Thank-you page which was correct.

I didn’t get my customer emails verifying that my purchase was made.

Any thoughts on how this can be corrected?

Thank you.

[Ivy]

Hi, The problem is here: Wrong Product Price Detected! Actual Product Price : 0.03 Amount Paid: 0.01

If you want it to change you .01 per month for 3 months then you need to put the price of .01 under the “Subscription/Recurring Payment Specific Settings” in the “Recurring Billing Amount” field. Then the subscriber will be billed each month for a total of .03.

Example:

Say you want to have a $20.00 per month subscription you will need to put $20.00 under the “Subscription/Recurring Payment Specific Settings” in the “Recurring Billing Amount” field. Then the subscriber will be billed $20.00 per month.

Once there is a failure in the verification process the eStore will not send out a product as the verification process is not completed. It will then send you an email letting you know there was a problem.

Cheers,

Ivy

[wilderforex]

Hi Ivy,

This is a great product and it works great for straight purchases.

Let me clarify what I’m trying to do and how I’ve setup my product.

I am running wordpress version 2.9.2 with WP eStore v2.9.3.

I want to bill the client an initial payment of 0.01 cents – trial payment

and then I want to bill them 0.01 cents per month for the remaining 2 months.

The total product price would be 0.03 cents.

Here’s how I set it up on the admin screen:

Product Name: XYZ Test Product

Product Price: 0.03

Under Subscription Recurring Payment:

Trial Billing Amount: 0.01

Trial Billing Period: 1 Month

Recurring Billing Amount: 0.01

Recurring Billing Cycle: 1 Month

Recurring Billing Count: 2 months

Paypal did take the payment out of my account as a customer, so if I were a customer

I would be wondering what was going on since I didn’t get a confirmation email.

In real life, here’s a scenario of what I’m trying to do. Let’s say my product is $100.00. I want to charge $60.00 up front, and then split the remaining $40.00 into

equal payments over then next 2 months.

Is this how I would set this up in the admin screen?

Product Name: XYZ Product

Product Price: 100.00

Under Subscription Recurring Payment:

Trial Billing Amount: 60.00

Trial Billing Period: 1 Month

Recurring Billing Amount: 40.00

Recurring Billing Cycle: 1 Month

Recurring Billing Count: 2 months

Thank you for your response.

[amin007]

When you use the subscription system the value entered in “Product Price” field has no effect as all the subscription values are set in the “Subscription Details” section of the product. However for verification you just need to set the “Product price” to a value that is lower than the value set in the “Trail amount” or “Recurring amount” field.

So in your case if you set “0.01” it will work fine (remember this value does not indicate that the customer will be charged a total of 0.01). Let me know how you go.

[Author]

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