Subscribing to membership trial period: Paypal success, checkout page is empty

[akaigotchi]

Hi,

I am currently using eStore and eMember on my site. Right now there is a subscription button on my site, that offers a 4 months free trial membership that turns into a paid membership afterwards. When I click on that button I am redirected to PayPal and everything is working as expected. But after I check out from PayPal I am returned to my checkout page on my site and it is empty. Also there is no email sent to the customer with the membership details (signup details).

The checkout page is working perfectly when someone is buying a digital download from my site.

Here’s a link to the subscription page:

http://www.tk-report.de/en/epaper/

Any idea how to fix this?

Thanks alot for your help in advance!

Thorsten

[admin]

Please make sure you have read this document so you know what to expect on a registration:

http://www.tipsandtricks-hq.com/wordpress-membership/?p=96

Next, run a test transaction with debug option enabled then share the debug log file so I can see what is going on. This post will explain how to turn on debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

If you don’t see any output in the debug file then make sure to follow the link at the end of the above post and complete the checklist.

[akaigotchi]

Thanks for the links.

I did run a test transaction in debug mode and here is what was in the debug log:

[12/06/2011 8:59 AM] – Advisory : Log file reset.

---

[12/06/2011 9:00 AM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[12/06/2011 9:00 AM] – SUCCESS :Post string : ********************* (Personal data here)

[12/06/2011 9:00 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[12/06/2011 9:00 AM] – SUCCESS :IPN successfully verified.

[12/06/2011 9:00 AM] – SUCCESS :Creating product Information to send.

[12/06/2011 9:00 AM] – SUCCESS :Subscription signup IPN received… nothing to do here(handled by the subscription IPN handler). Check the “subscription_handle_debug.log” file more details.

[12/06/2011 9:00 AM] – SUCCESS :Paypal class finished.

---

And this is the output of the subscription_handle_debug.log:

[12/06/2011 8:59 AM] – Advisory : Log file reset.

---

Post payment log:

[12/06/2011 8:59 AM] – Advisory : Log file reset.

---

What should be noted: The transaction does not show up neither in eStore customer list nor in eMember member list.

Can you pls tell me what is wrong here? Thank you

[akaigotchi]

Bump? Any help is greatly appreciated!

[Peter]

Hi,

Have you entered the ID of your membership level in your product’s configuration page, ie, in the “Reference Text” field which can found in the “Additional Product Details” section?

[Author]

Posts