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Stats Page does not report sales

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Stats Page does not report sales

Tagged: Sale reports, stats

  • This topic has 1 reply, 2 voices, and was last updated 11 years, 2 months ago by Peter.
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  • January 10, 2012 at 3:26 pm #5232
    craigtran
    Member

    Hi all,

    For some reason(s) the Stats page does not report any sale for Jan 2012.

    If I leave the start date:2012-01-01 End date:2012-01-10, no sales reported.

    I know there are sales because I receive email notify people buy.

    If I set Start Date: 2011-01-01 End Date:2012-01-10 only sale in 2010 are reported.

    I recently update WP to 3.3.1

    Can you help please?

    January 10, 2012 at 10:30 pm #40579
    Peter
    Member

    Hi,

    It is highly likely that you may be getting IPN failures.

    Do you have debug enabled? If so could you please share the output of the ipn_handle_debug.log file?

    If you don’t have debug enabled please enable it and then share the output:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

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