Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Site crashed?

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Site crashed?

  • This topic has 5 replies, 3 voices, and was last updated 14 years, 7 months ago by amin007.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • September 20, 2010 at 1:56 pm #1879
    Magus
    Member

    Anyone ever encounter this one?

    I was attempting to troubleshoot my store. It has been working fine (at least as far as presenting pages and whatnot). I made my first sale today using the store. In reviewing with my purchaser, I find that they didn’t see an E-Mail with download info and no page presenting download links.

    Soooo, off I go to troubleshoot. I find threads about enabling debug mode so I do that. I run through a couple of transactions. File not updated. Check permissions. Not writable. Set permissions to 666 and try again. Nothing. Figure maybe folder needs adjusting. Set permissions to 666 for folder. Then site is now acting strange. Any attempt to view it results in “Error establishing a database connection” as if somehow I’ve lost my database.

    Admittedly in a bit of a panic at the moment…

    September 20, 2010 at 2:04 pm #24565
    Magus
    Member

    Addendum…

    I can still get to the site via FTP. I did see that the log file was updated. Unfortunately, everything it logged appears to be successful. It does sort of abruptly end. So I’m not sure I’m seeing everything to the end.

    Could changing permissions on the folder while this was going on have affected this?

    Cheers… Rick :)

    September 20, 2010 at 4:14 pm #24566
    wzp
    Moderator

    The permissions for the plugin directory and all subdirectories should be 755. The permissions for all files in the plugin directory and all subdirectories should be 644.

    September 20, 2010 at 4:15 pm #24567
    wzp
    Moderator

    BTW, did you ever do any test transactions, using the PayPal sandbox?

    September 20, 2010 at 5:46 pm #24568
    Magus
    Member

    Thanks for the heads up on the permissions. I’ll have to check that. I’m using FileZilla and right-clicking to adjust permissions. Assuming that is fine.

    Tried to sort the sandbox but ended up mostly confused about how to proceed with it. So I gave up.

    I did add something to the cart and upon clicking the checkout button I saw that PayPal opened and that it seemed to have the right info. But upon trying to checkout, PayPal saw my account as a merchant and refused to allow me to proceed. This morning I found a card that could be used for testing. So I configured a product for .01 and have been testing that way.

    Thanks for the info… Rick :)

    September 21, 2010 at 2:26 am #24569
    amin007
    Participant

    Have you followed the new instruction for displaying download links on the thank you page?

    http://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ